I want to provide an overview about possible decimal issues in BPS Planning used in the CRM Marketing scenario. There are some known issues related to decimal settings in PBS planning. This blog should provide information about the design of the decimal validation and how to set up the planning layout correctly. Furthermore this should....

This blog is out-dated – please approach silvia.backes in case of questions. — SAP Hybris Marketing offers two options for triggering campaigns based on customer actions or events: If you need a near real-time reaction from SAP Hybris Marketing you can use what we call trigger-based campaigns (e.g. a product registration requests the customer to rate the product, change in loyalty membership).....

As of now we have looked at the steps to be performed on a cloud for customer system, now in this post, let us look at what needs to be done on SAP Business Suite system and middleware system, to support integration post tenant refresh and system copy have been performed on SAP Cloud for....

This blog is out-dated. Please use the new one: https://blogs.sap.com/2019/05/15/introducing-the-new-landing-page-editor-in-sap-marketing-cloud/ — With SAP Hybris Marketing you can enable marketing experts to design their own landing pages without coding. You can: Manage contact forms which store marketing opt-in & subscriptions (e.g. newsletter, event)   Add contact form fields like name, address etc.   Support for extensibility by append fields   Use Campaign ID for....

ℹ Note: the following information is relevant to SAP Hybris Marketing (On Premise installations) 1605 and older. This information is no longer relevant for the latest releases of SAP Marketing Sometimes a customer will need a custom tile to show up on the home page of their SAP Hybris Marketing system. This tile could point to an....

The technical configuration is an elementary part of setting up SAP Hybris Marketing. For example, on the one hand you have to perform post-installation activities to bring a newly installed system into operation. On the other hand, during the lifecycle of a system, technical parameters have to be set and adapted.   This blog will....

Log in to the tenant in Responsive UI Go to Visits Select Map view Here there is a option called “Locate Me” on the top right corner of the Map. When clicking on the option nothing happens Cause The Location Services is not enabled in that particular Windows device Resolution Go to “Settings” on your....

Session Handling for Multiple Logon How it works? Log in to Device A with a user id A   Now open any record for example, open an Account and try to Edit any data   Now go to Device B and log in with the same user id   Once you enter the credentials and....

SAP Notes 2161288 and 2313846 introduce report CRM_IC_CHECK_CUSTOMIZING which helps me a lot when supporting CRM Interaction Center issues. In this blog, I would like to share with you how. The main reason why I like this report is, it gives me a quite easy overview on how a CRM IC Web Client business role is set up on customer site and I....

Dear SAP Retail / CAR developers and consultants, here some useful information for you around  “Omnichannel Article Availability and Sourcing (OAA)“: CHECK for System Setup and Configuration for OAA An OAA report which checks the System Setup and Configuration for OAA is now available and released for customers via SAP Notes: 2806767 – Check of System Setup and....

When you create your own analytical objects such as reports or data sources, you may encounter content issues i.e. the content of your report / data source is not the expected result. This blog outlines what checks can be done to find the cause for this, and also what information to provide to the support team....

This blog series is separated into 3 separate blog posts. Introduction and general setup   Configure E-Mail List verification with Neverbounce   Set up E-Mail List Analysis and Single E-Mail validation with Neverbounce   Introduction Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our....

This blog series is separated into 3 separate blog posts. Introduction and general setup   Configure E-Mail List verification with Neverbounce   Set up E-Mail List Analysis and Single E-Mail validation with Neverbounce   Introduction Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our....

Part 1: Forms Part 2: CSV Import Part 3: OData Service Part 4: Extraction from CRM with ABAP program Preliminary note: This article refers to release 1709 of Hybris Marketing (on premise). Getting Permissions from CRM Using ABAP Program CUAN_MP_CRM_EXTR_INITIAL In case you already have marketing permissions in your SAP CRM system and want to....

  Introduction Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Background Wearable tech, such as the Fitbit activity tracker, can help us to live a more healthy....

Q1. How is the similarity score calculated when I enter name fields only? In a first step the Duplicate Check calculates the formatted name (e. g. ‘Microsoft Corp’; ‘Dr. Joe Doe’). This formatted name is compared with the formatted name of each persisted instance. To calculate the similarity of these two formatted names we use....

Understanding Data Models in SAP SuccessFactors SAP SuccessFactors defines its data by using a number of data models. All of these data elements have an impact on the modules of the SuccessFactors Suite, so it’s important to understand what they are.   What is a Data Model? A data model describes how data elements are structured....

This blog talks about different issues involving with SAP Hybris Cloud For Customer Integration using SAP PI/PO. While you integrate your SAP Hybris Cloud for Customer solution with SAP ERP, SAP CRM or any external system using SAP PI/PO issues may arise because of improper configurations or improper data communications. Below are some of the general issues:-....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. Please find the most recent version of this article on CX Works: Measure Brand Love and Customer Value in SAP Marketing Cloud Using a RFE-Based Score You want to....

Part 1: Forms Part 2: CSV Import Part 3: OData Service Part 4: Extraction from CRM with ABAP program Preliminary note: This text refers to release 1702 of Hybris Marketing. Part 2: Performing CSV Imports First of all, it’s important to know that CSV import is not the method of choice in productive use. One downside of this....

There are often instances when you would like to debug the transfer of accounting structures from Billing engine in CRM into R/3 Accounting via CRM middleware. One example, is if you have added a custom field in the CRM Billing Engine application and would like to have this field accessible before Accounting documents are posted.....

1. Business Background As a simple business scenario, end customers follow the official WeChat account of a car dealer, and then submit service requests to the dealer via WeChat. The service agents of the dealer could respond to the service requests, and the message will be posted to users in WeChat. In this scenario, the end....

There is no big change on One Order Status component in S/4HANA for Customer Management.   There are some dedicated flag modeled in flat table each of which represents a given system status.   If the order has a given system status, the corresponding flag will be set as X.     For example, my....

Requirement: create custom partner function and consume it in Service scenario in S/4HANA for Customer Management.     As introduced in my blog One Order Partner Component model in S/4HANA for Customer Management, there are corresponding fields in flat table CRMS4D_SERV_H which stores the ID of different party roles. How about if customers would like to....

In the previous blog (https://blogs.sap.com/2018/04/11/integrate-your-c4c-with-wechat-1), we have gone through the scenario of external individual customer engagement with C4C WeChat integration. Considering the internal employees of your company can also be WeChat fans, can they benefit from C4C WeChat integration? The answer is yes! Scenario 2 – For Internal Employees Daily work of internal employees who are....

Part 1: Forms Part 2: CSV Import Part 3: OData Service Part 4: Extraction from CRM with ABAP program Preliminary note: This text refers to release 1702 of Hybris Marketing. Important: As of release 1905, the term Forms is used for what until then had been known as Landing Pages. There are new Landing Pages which are not....

Cloud for Customer (C4C): “Sell Smarter, Anytime, Anywhere with SAP Hybris Sales Cloud.” + “Revolutionize Service with SAP Hybris Service Cloud.” WeChat: “A life style. Smartphone mobile application used by more than one billion people, voice message, videos, photos, texts and group chats.” Have you ever thought of integrate your C4C with WeChat to provide....

Part 1: FormsPart 2: CSV ImportPart 3: OData ServicePart 4: Extraction from CRM with ABAP program Preliminary note: This text mainly refers to release 1702 of Hybris Marketing.Section 3 was added to present a new feature of cloud release 1705. Introduction  As mentioned in the previous part of this blog, OData services are the method of choice in....

In an integrated scenario with SAP Customer Relationship Management (SAP CRM) and SAP Hybris Marketing Cloud, business partner data is replicated from SAP CRM to SAP Hybris Marketing Cloud. As there are additional information available to those account/contact records in SAP Hybris Marketing Cloud, it might be beneficial for sales representatives to have insight in the....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Background With SAP Marketing Cloud, one can create recommendation models that provide consumers with relevant recommendations across multiple sales....

With SAP Marketing Cloud you are able to import own SAP HANA Views for segmentation by using the SAP Fiori App “Add Custom View”. This blog will tell you until SAP Marketing Cloud version 2005 which steps you need to carry out before you can start to build your own views using an SAP HANA....

mThis blog post of how to connect any email service provider to SAP Marketing Cloud, consists of 3 chapter: Email Send Scenario   Example ESP: SAP Digital Interconnect   Get Bounces   Example ESP: SAP Digital Interconnect This chapter shows how to connect SAP Ditital Interconnect as an example implementation. Transformation Overview The requests and responses....

How to create extension field using S/4HANA extension tool   How to put S/4HANA extension field to CRM WebClient UI   How to read the extension field value via One Order API   In SAP CRM we use Application Enhancement Tool(AET) to create extension field in a very convenient way.   When I was working on....

With Hybris Marketing Cloud you are able to import own SAP HANA Segmentation Views by using the SAP Fiori App “Add Custom View”. You require own SAP HANA Views if you need additional calculated attributes and key figures within the segmentation. This blog will tell you which steps you need to carry out to export SAP standard....

This blog describes how to create a custom defined report based on standard SAP campaign success data sources in order to be able to report in a productive client on campaign success figures with a drill-down according to the campaign execution time stamp. Additionally it illustrates the creation of a customer defined measure and its....

This blog describes how to create a custom defined report view based on standard SAP report “Campaign Success for Messages” in order to be able to analyze in a productive client e-mail bounces by contact, campaign and bounce reason. This custom defined report view gives insights to soft and hard bounces occured within the e-mail....

Several follow-up scenarios can be setup when you integrate C4C (SAP Cloud for Customer) with your on-premise SAP ERP system. From sales documents created in C4C you have the following options: C4C opportunity => ERP sales quote => ERP sales order   C4C opportunity => ERP sales order   C4C sales quote => ERP sales order  ....

My series of Cloud Application Studio Blogs   How to detect EditMode in an Embedded Component   Step by step to enable your custom BO with attachment upload functionality   Step by step to create an Adobe Print form in Cloud application Studio   How to render PDF which displays picture from the image attachment....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Overview With this blog post we will provide a guide on how to setup SAP Marketing Cloud to receive....

WeChat is developing rapidly in China, with new features provided always. In SAP Marketing Cloud, although we have provided direct message and broadcast message for WeChat campaign, there’re still gaps between customer requirements and standard offering. [Briefing] Over this post, we will show how it is possible to build a custom action for campaign on....

One of the issues I see in many SAP Commerce project is the lacking developer tooling, especially around project setup, packaging, deployment etc. This prompted me to write and share various tools with the wider developer audience. Everything is licensed under Apache License 2.0 Here are some highlights: SAP Commerce Gradle Plugin Update 2021-04-27: SAP Commerce....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Background A limited-time status often makes customers think that they need to act ASAP since time is running out.....

This blog introduces some important tables in CRM Marketing Segmentation area. Here I create a new segmentation model as example: ID 6022, which includes two segments and target groups. Firstly, please run report CRM_MKTTG_SEE_SEG MODEL and with the segmentation model ID, then you will get the technical information for this segmentation model:     Here I provide more....

This blog post is the third part on how to integrate SAP Cloud for Customer with your Central Analytics solution and focuses on Monitoring the data replication. The complete blog consists of the following parts: Technical Connectivity   Data Integration / Data Load   Monitoring (this blog)   Monitoring Monitoring can be done on both....

No one would want to work on a system that is slow , we understand that there are quite a few times users are facing performance issues and they are reported to SAP via incident Performance being a very vast subject and this can occur because of multiple factors which has different methods for analysis....

During CRM Fund process, you may observer following behavior: The user approves a budget transfer, or process a budget update for a Fund. After that, you find the amount for fund has been changed, but the new budget transaction doens’t appear in Budget Posting block.   You have checked the back-end in table CRMD_FM_FPO_ITEM, CRMD_FMBPO_AV and....

At the time of execution of the reports from Business Analytics Work Center, you may notice few of the errors/warnings. Here in this blog i want to highlight some of the common scenarios which are noticed in any of the standard/custom reports available in the “Design Reports” work center view. Scenario 1 Report cannot be....

Exchange Impersonation allows setting up SAP Hybris Cloud for Customer server-side integration in a way where instead of connecting to user mailboxes using users’ credentials, SAP Hybris Cloud for Customer server-side integration uses single Exchange Service Account to connect to all user mailboxes in the organization. While Exchange Impersonation requires some configuration steps on Exchange....

This blog is about creating custom code list restriction. SAP ships standard code list for certain role codes such as parties e.g. customer, ship to, bill to, owner, payer, etc. Now there are certain scenarios, wherein a special type of restriction is required. For such cases SAP ships code list restrictions for such role code....

SAP cloud for customer (C4C) [renamed to C4 Hana Service Cloud) delivers standard calendars as  working calendars and holiday calendars for different regions which needs to be configured in the system. This is a prerequisite for Service Level Agreement (SLA) milestone calculation. Sometime’s certain calendar days are declared as ad hoc holidays which are then needed to be maintained or introduced in....

In previous blog CRM One Order Model Redesign in S/4HANA for Customer Management 1.0 – Part 1 I have illustrated how One Order read scenario work under new persistence model in S/4HANA for Customer Management. In this blog let’s explore the write scenario ( order create, update and save ).     I will use the source....

Have you ever wanted to extend your SAP Marketing Cloud solution with functionality and own apps that are not included in standard? In this blog, you can find steps on how to create a small and lightweight extension app for your SAP Marketing Cloud using the SAP Cloud Platform and integration flows (iFlows) from SAP Cloud Platform....

SAP recently published the Third Party Landing Page Data Integration with SAP Marketing Cloud CPI Package. It includes a great Integration Flow with an API that lets you combine new contacts and interactions in the same flow. This is great, because, before, you needed to send several requests to create interactions and contacts from landing pages.....

In this Integrate Your C4C with WeChat series, (https://blogs.sap.com/2018/04/11/integrate-your-c4c-with-wechat-1 and https://blogs.sap.com/2018/04/15/integrate-your-c4c-with-wechat-2), we have gone through the integration scenarios of external individual customer engagement with C4C and internal employee engagement with C4C. In C4C, when managing customer, besides B2C scenario (customers are individual customers), there is also B2B scenario (customers are contacts of corporate accounts). With new features....

Hello there SAP Community avid readers  Today we will cover in a SAP Blog a situation that I came across with one of our customers, leading me to the creation of this KBA here. Let us suppose that you are creating a Product List and you are trying to find a product in this pop-up menu: You....

Introduction Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Part 1 Overview SurveyMonkey Configuration SAP Hybris Marketing Configuration SAP API Management – create API   Part 2....

The interaction contains three fields which cannot be used in an analytical query. The fields store unstructured text data of unrestricted length like email content, Facebook or Twitter posts or URLs, and cannot therefore be used in aggregations. In most use cases, there will be no business reasons to aggregate these fields, but there might....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how Cloud For Customer can be extended with SAP Cloud Platform based Apps. Prerequisites are....

Sometimes you can face a dump, error message, inconsistent behavior, etc. when working on offline mode with C4C Extended App. Such events are store on log files, a log file is a file that records either events that occur in the software.   Usually the content of this files can be used for technical analysis....

This blog was originally posted in July 2016. The information published is not current anymore, because meanwhile a standard solution for embedding the contact factsheet into Cloud for Customer is available.   As published it is possible embed the Hybris Marketing Contact and Corporate Account Factsheet into the C4C Factsheet for Contacts or Customers in....

C/4HANA Sales & Service (aka C4C) allows you to modify the ID mapping for different entities such as Materials, Business Partners, etc.  This is usually accessed in Work Center  Administrator->ID Mapping for Integration. If you are using the ID mapping from Microsoft Excel  (top left) feature to import your updated ID mapping entries, it will bring up a....

This blog will approach every Boolean Operator for creating new key figures within your system. If you want to check another available operators, please check the blog posts below: Mathematical Operators: https://blogs.sap.com/2019/04/17/creating-key-figures-mathematical-operators/   Data Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-data-operators/   Trigonometric Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-trigonometric-operators/   What is a Boolean Operator? Boolean Operators are used to combine the logical expressions to produce a....

As an administrator, you can define your company settings that are applicable for all users, or a selected business role.   To define the settings, log on as an administrator in the HTML client and navigate to Adapt -> Company Settings.   In the Define Settings for field, choose Company, if you want to make....

SAP Marketing Cloud enables you to create recommendation models that provide consumers with relevant recommendations across multiple sales channels. The logic of how recommendation models return recommendations can be determined using a combination of algorithms that are part of the standard delivery, or custom algorithms that you provide. The recommendations can be used directly in....

In this Blog Series, I will elaborate on how you can achieve some of your Sales and Service Cloud KPIs using the SAP Sales and Service Cloud solutions KPIs are an efficient way to track the performance within your Organization and a very effective tool to showcase important and relevant information in a simple tile.....

This blog is about creating custom code list restriction. SAP ships standard code list for certain role codes such as parties e.g. customer, ship to, bill to, owner, payer, etc. Now there are certain scenarios, wherein a special type of restriction is required. For such cases SAP ships code list restrictions for such role code....

SAP cloud for customer (C4C) [renamed to C4 Hana Service Cloud) delivers standard calendars as  working calendars and holiday calendars for different regions which needs to be configured in the system. This is a prerequisite for Service Level Agreement (SLA) milestone calculation. Sometime’s certain calendar days are declared as ad hoc holidays which are then needed to be maintained or introduced in....

In previous blog CRM One Order Model Redesign in S/4HANA for Customer Management 1.0 – Part 1 I have illustrated how One Order read scenario work under new persistence model in S/4HANA for Customer Management. In this blog let’s explore the write scenario ( order create, update and save ).     I will use the source....

Have you ever wanted to extend your SAP Marketing Cloud solution with functionality and own apps that are not included in standard? In this blog, you can find steps on how to create a small and lightweight extension app for your SAP Marketing Cloud using the SAP Cloud Platform and integration flows (iFlows) from SAP Cloud Platform....

SAP recently published the Third Party Landing Page Data Integration with SAP Marketing Cloud CPI Package. It includes a great Integration Flow with an API that lets you combine new contacts and interactions in the same flow. This is great, because, before, you needed to send several requests to create interactions and contacts from landing pages.....

In this Integrate Your C4C with WeChat series, (https://blogs.sap.com/2018/04/11/integrate-your-c4c-with-wechat-1 and https://blogs.sap.com/2018/04/15/integrate-your-c4c-with-wechat-2), we have gone through the integration scenarios of external individual customer engagement with C4C and internal employee engagement with C4C. In C4C, when managing customer, besides B2C scenario (customers are individual customers), there is also B2B scenario (customers are contacts of corporate accounts). With new features....

Hello there SAP Community avid readers  Today we will cover in a SAP Blog a situation that I came across with one of our customers, leading me to the creation of this KBA here. Let us suppose that you are creating a Product List and you are trying to find a product in this pop-up menu: You....

Introduction Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Part 1 Overview SurveyMonkey Configuration SAP Hybris Marketing Configuration SAP API Management – create API   Part 2....

The interaction contains three fields which cannot be used in an analytical query. The fields store unstructured text data of unrestricted length like email content, Facebook or Twitter posts or URLs, and cannot therefore be used in aggregations. In most use cases, there will be no business reasons to aggregate these fields, but there might....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how Cloud For Customer can be extended with SAP Cloud Platform based Apps. Prerequisites are....

Sometimes you can face a dump, error message, inconsistent behavior, etc. when working on offline mode with C4C Extended App. Such events are store on log files, a log file is a file that records either events that occur in the software.   Usually the content of this files can be used for technical analysis....

This blog was originally posted in July 2016. The information published is not current anymore, because meanwhile a standard solution for embedding the contact factsheet into Cloud for Customer is available.   As published it is possible embed the Hybris Marketing Contact and Corporate Account Factsheet into the C4C Factsheet for Contacts or Customers in....

C/4HANA Sales & Service (aka C4C) allows you to modify the ID mapping for different entities such as Materials, Business Partners, etc.  This is usually accessed in Work Center  Administrator->ID Mapping for Integration. If you are using the ID mapping from Microsoft Excel  (top left) feature to import your updated ID mapping entries, it will bring up a....

This blog will approach every Boolean Operator for creating new key figures within your system. If you want to check another available operators, please check the blog posts below: Mathematical Operators: https://blogs.sap.com/2019/04/17/creating-key-figures-mathematical-operators/   Data Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-data-operators/   Trigonometric Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-trigonometric-operators/   What is a Boolean Operator? Boolean Operators are used to combine the logical expressions to produce a....

As an administrator, you can define your company settings that are applicable for all users, or a selected business role.   To define the settings, log on as an administrator in the HTML client and navigate to Adapt -> Company Settings.   In the Define Settings for field, choose Company, if you want to make....

SAP Marketing Cloud enables you to create recommendation models that provide consumers with relevant recommendations across multiple sales channels. The logic of how recommendation models return recommendations can be determined using a combination of algorithms that are part of the standard delivery, or custom algorithms that you provide. The recommendations can be used directly in....

In this Blog Series, I will elaborate on how you can achieve some of your Sales and Service Cloud KPIs using the SAP Sales and Service Cloud solutions KPIs are an efficient way to track the performance within your Organization and a very effective tool to showcase important and relevant information in a simple tile.....

This series of blog posts will explain how you can model your integration Flow (iFlow) to create and update data in your Custom Business Object (CBO). As a prerequisite you should read blog post https://blogs.sap.com/2017/05/12/usage-of-odata-service-of-custom-business-object/. The Custom Business Object YY1_HCI_ID_ID_ORIGIN from that blog post is used in the following integration flows. As a best practice, the....

This blog post informs you about how to install multiple SAP Customer Checkout manager in the same machine, and how to update/upgrade them. This blog focuses on SAP Customer Checkout manager only. For SAP Customer Checkout kindly read this blog LINK . When you download SAP Customer Checkout manager from SMP you get a .zip file and you extract....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how C4C Utilities specific UIs can be extended to capture additional information as....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how C4C Utilities specific UIs can be extended to capture additional information as....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online UIs. Specifically in this blog,we....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online OVS. Specifically in this blog,we....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online UIs. Specifically in this blog,we....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to act as a quick start guide for extending Cloud For Customer Utilities Online UIs.....

NOTE: As detailed in this blog, this functionality to provision Kyma will be removed from the SAP C/4HANA cockpit and be replaced by the SAP Cloud Platform Extension Factory, Kyma runtime.  For more information about the SAP Cloud Platform Extension Factory, Kyma runtime see “Get a fully managed runtime based on Kyma and Kubernetes” and “How....

In this tutorial you will learn how you establish a communication between SAP Enterprise Messaging and SAP Marketing Cloud. With this you are able to consume the SAP Marketing Cloud business events in Enterprise Messaging, to trigger follow up activities via push-based business events. This tutorial requires access to: SAP Cloud Platform Enterprise Messaging Service (Cloud....

In this blog-post, you will learn about how the BRF event triggering mechanism has been replaced by BRF-Plus workbench in Student LifeCycle Management(SLCM).   Introduction : BRF (Business Rule Framework) is obsolete in SAP S/4HANA systems. Being a part of the SAP S/4 HANA journey, we need to replace the existing BRF applications and the....

This blog will give some brief introduction of how C4C’s UI framework works and what is the render process of C4C. As we know SAP C4C’s front client is built based on SAP UI5, but actually how C4C using UI5 have some different from other application. For almost Fiori applications which is based on UI5,....

This series of blog posts will explain how you can model your integration Flow (iFlow) to create and update data in your Custom Business Object (CBO). As a prerequisite you should read blog post https://blogs.sap.com/2017/05/12/usage-of-odata-service-of-custom-business-object/. The Custom Business Object YY1_HCI_ID_ID_ORIGIN from that blog post is used in the following integration flows. The series is split in....

This series of blog posts will explain how you can model your integration Flow (iFlow) to create and update data in your Custom Business Object (CBO). As a prerequisite you should read blog post https://blogs.sap.com/2017/05/12/usage-of-odata-service-of-custom-business-object/. The Custom Business Object YY1_HCI_ID_ID_ORIGIN from that blog post is used in the following integration flows. The series is split in....

This blog will detail how a Microservice can be triggered to run when an event is published into the Kyma environment.  To eliminate any barriers, we will utilize the SAP Commerce mock application to send events, but the process flow would be the same if using SAP Commerce or any other connected application. This blog....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here.   Background When working the location based data, you will sooner or later have to do some geocoding. Geocoding....

Spartacus allows you to quickly create a fast and engaging PWA storefront for SAP Commerce Cloud. Spartacus is an Angular-based JavaScript storefront communicating through our SAP Commerce REST API. After 6 months in beta version, Spartacus development team with many other SAP Commerce teams (B2C Accelerator, SmartEdit and Cloud Automation) have combined their effort to....

This blog series is separated into 3 separate blog posts. Introduction and general setup   Configure E-Mail List verification with Neverbounce   Set up E-Mail List Analysis and Single E-Mail validation with Neverbounce   Introduction Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our....

On Thursday the 1st of August we had our first in a series of How to webinars on core SAP Customer Data Cloud topics.    The Presenters of this session were: Ratul Shah – Senior Product Marketing Managers, SAP Customer Data Cloud Alex James – Expert Services Practice Lead, SAP Customer Data Cloud Stephen Purvis – Product....

The scope of this blog is to enable addition of Custom fields in Utilities Categories of Live activity and Enterprise Search. Contents: Extensibility through KUT   Extensibility through PDI   Known Limitations   Extensibility though KUT   Log in as KUT user, go to desired WorkCenter OWL and add a KUT field for the Advanced....

NOTE: As detailed in this blog, this functionality to provision Kyma will be removed from the SAP C/4HANA cockpit and be replaced by the SAP Cloud Platform Extension Factory, Kyma runtime.  For more information about the SAP Cloud Platform Extension Factory, Kyma runtime see “Get a fully managed runtime based on Kyma and Kubernetes” and “How....

In this blog post, we will demonstrate how you can utilize the Function Import in SAP Marketing Cloud using a simple Java program. By the end of this blog post, we will have a demo Java Spring Boot app running on SCP Cloud Foundry, which has an exposed endpoint that can be called through Postman to trigger....

SAP微卡 （SAP Mobile Cards for WeChat）是一个基于云服务的微应用平台。SAP的客户可以通过上载网页资源，配置后台链接直接快速发布微信应用。SAP微卡帮助企业用户减轻软、硬件资源管理负担。同时，SAP微卡降低了企业微信应用开发的门槛，缩短了企业微信应用开发周期。SAP微卡继承了微信使用方式，减少了用户培训投资。SAP微卡现支持企业微信账号。 此文中，用“Corporate” 代表“企业”，不用“Enterprise”。 SAP微卡与SAP Mobile Cards的iOS和安卓应用共享同一后台云应用平台，喜欢原生态应用的用户可SAP Mobile Cards的iOS和安卓应用共享SAP微卡数据。 SAP微卡web应用有两个链接接口， 企业微信账户使用这两个接口来配置应用： 注： 每个用户有自己的{landscape}和{account}参数值。 SAP微卡web应用需要微信账户的“企业ID”，“AgentId”，“Secret”，“Token”和“EncodingAESKey”来建立与微信账户安全信任。 企业微信账户管理员简介 企业使用企业微信网页https://work.weixin.qq.com/来组织管理、授权用户和应用。这一小结的目的是帮助管理员找到关键配置信息。 手机用户可点击“下载”来安装“企业微信”应用（WeChat Work）。 管理员可点击“企业登录”后，可使用“企业微信”扫码登录。 管理员可在“我的企业 > 企业信息 ”下找到“企业ID”。“企业ID”是一项重要配置参数。 管理员可在“应用与小程序”下的“自建”区创建配置SAP微卡应用。 完成点击“创建应用”后，管理员需进一步授权配置应用。 每一应用对应一个自动生成的“AgentId”。“AgentId”和“Secret”是与“企业ID”一样重要的配置参数。配置过程中，推荐使用网页生成的值。 另外，管理员需要“配置”“接收消息”。在这一步骤提交https://cardsbroker{landscape}-{account}.cn1.hana.ondemand.com/wechat/portal链接。 注：“Token”和“EncodingAESKey”也是重要的配置参数。配置过程中，推荐使用网页生成的值。 下面来配置网页应用链接。点击“菜单”中的“配置”。然后推荐按照以下图中的方式配置用户菜单。提交https://cardsui{landscape}-{account}.dispatcher.cn1.hana.ondemand.com 作为网页界面链接。 小结：请记录“企业ID”，“AgentId”，“Secret”， “Token”和“EncodingAESKey”。我们将在SAP端使用这些参数。 SAP微卡管理员简介 每个SAP 客户拥有自己的管理网页链接，例如https://mobile{landscape}-{account}.dispatcher.cn1.hana.ondemand.com/sap/mobile/admin/ui/index.html?hc_reset。 微信配置 步骤： 登录后，管理员需导航到“SAP Mobile Cards”   使用前一小结搜集的参数来配置“微信设置”。点击图标，并提交参数 至此，SAP微卡和企业微信的接口配置完成。 创建“Sample Template Welcome Card”卡 “Sample Template Welcome Card”是一个简单的“Welcome....

While updating a Registered Product in C4C from SAP ERP system, inbound web service message fails with below error: – Error Message “Enter a Customer” When Update Registered Product in C4C Replicated From ERP Kindly check the below knowledge document to resolve the issue https://launchpad.support.sap.com/#/notes/2581810 While replicating a Registered Product in C4C from SAP ERP....

On Thursday 29th of August, I had the pleasure to participate in the second in the series of “How to” Webinars for SAP Customer Data Cloud. The Presenters for this session were: Ratul Shah – Senior Product Marketing Managers, SAP Customer Data Cloud Fred Gasse – Global Practice Lead, SAP Customer Data Cloud Ian Hametz –....

The functions WeChat Campaigns, LINE Campaigns and LINE Content Type in the Legacy Editor are deprecated and will no longer be available in a future release. For more information, see  WeChat Campaigns (Deprecated), and LINE Campaigns (Deprecated), and Create Personalized Text Messages, Mobile Push Notifications and LINE Messages (Deprecated).   [Background] WeChat is developing rapidly in China, with new features provided....

On Tuesday the 10th of September we had a Webinar to demonstrate some of the New SAP Customer Data Cloud Innovations recently released.  The Presenters of this session were: Ratul Shah – Senior Product Marketing Managers, SAP Customer Data Cloud Ian Hametz – Identity Product Manager, SAP Customer Data Cloud Stephen Purvis – Product Expert, SAP....

On Tuesday the 10th of September we had a Webinar to demonstrate some of the New SAP Customer Data Cloud Innovations recently released.  The Presenters of this session were: Ratul Shah – Senior Product Marketing Managers, SAP Customer Data Cloud Ian Hametz – Identity Product Manager, SAP Customer Data Cloud Stephen Purvis – Product Expert, SAP....

How adaptation is done in HTML5: Log in to HTML5. Click on Adapt. Edit Master Layout or Edit Page layout. The adaptations done here will have effect on HTML5, Responsive UI and Silverlight. Tickets work center view is an exception.   How adaptation is done for Tickets work center view for changes to replicate in....

How adaptation is done in HTML5: Log in to HTML5. Click on Adapt. Edit Master Layout or Edit Page layout. The adaptations done here will have effect on HTML5, Responsive UI and Silverlight. Tickets work center view is an exception.   How adaptation is done for Tickets work center view for changes to replicate in....

As of CRM 7.0 it is possible to use icons (or a combination of text and icons) in the buttons of the Interaction Center communication toolbar. In this short video we will see how to quickly and easily add icons to the toolbar buttons. Note: John Burton is out sick this week. Filling in for....

This blog post will explain how to use the SAP Identity Provisioning Service (IPS) to automatically provision users from SAP Marketing Cloud (SMC) Standard, Professional and Enterprise Edition to SAP Identity Authentication Service (IAS). You can also automatically provision users from SMC to SAP Analytics Cloud (SAC) as explained in this blog post. Setup in SAP Marketing Cloud The following steps show....

This service provides a procedure to capture the answer/responses from third party system( a native external application) to the C4C Survey. Survey A2A enables the external application to send Asynchronous responses of the survey in the Cloud for Customer system through an external portal (which is part of integrated software system of the business enterprise).....

I worked on a requirement where I had to call an SAC report from the Reports section adjacent to the Promotion Detail screen. The requirement was to call an SAC report by passing the relevant parameters so that the report opens with the details of the Promotion which is being viewed. The assumption is that....

With massive automation and digitalization there are ever-growing touchpoints from where experiences can be gathered – be it for products, from customers, from employees or for brands. In the light of GDPR compliance and other industry specific privacy norms like HIPAA, HITECH Act, etc. it becomes momentous that any data capturing, and processing tool should....

This blog post describes how one can integrate External Applications with Kyma runtime using add-ons and connectors. What we are solving?   Lets first understand what problem we are trying to solve. project “Kyma” enables you to extend applications in a cloud-native fashion using side-by-side extensibility. An application can be an SAP application or any third-party....

This blog will detail the setup of an SAP Commerce mock application as a microservice in the Kyma environment.  The xf-application-mocks contain lightweight substitutes for SAP applications to ease the development and testing of extension and integration scenarios. In conjunction with the SAP Cloud Platform Extension Factory, the efficient implementation of application extensions is supported without the....

Qualtrics is a great tool for building and distributing surveys related to different operations. But what if we want to use the experience data obtained from surveys for different analysis or other activities. How do we integrate Qualtrics with our back end service such that every time a new survey response is posted, the data....

Qualtrics is a great tool for building and distributing surveys related to different operations. In the previous blog post we have seen how to integrate Qualtrics surveys with our back end services. Now, lets discuss a new use case. What if we have to calculate score of a survey response and send it back as....

Qualtrics is a great tool for building and distributing surveys related to different topics. But what if we want to perform some technical stuff using the Qualtrics survey data. This blog post is a collection of my technical posts related to Qualtrics. Starting from Integration to sentiment analysis to many other things required to use....

Qualtrics is a great tool for building and distributing surveys related to different operations. In the previous blog post we have seen how to calculate score of a survey response and push it back to a service. Now, lets discuss a new use case. What if there are textual questions in the survey and we....

On Dec 4th 2019 onwards, a new mandatory field is required for Facebook Campaigns. https://developers.facebook.com/docs/marketing-api/special-ad-category/ This will also impact Facebook campaign creation in SAP Marketing. For new campaigns on-premise customers have to apply note “2858267 – Facebook Special Ad Category for Campaign”. Without that note, creation of Facebook Campaigns will not be possible any more....

Here’s a piece I wrote in collaboration with my colleague, Serge Poueme, about our department’s experience with the open source pipeline powerhouse: Spinnaker. As a Site Reliability Engineer responsible for delivery excellence, solid deployment is important to me. I’ve been working with SAP for a little while now and I’m proud to be a part....

Do you want to market your product more successfully? Are you wondering how to attract prospects and customers? One easy way to keep your prospects and customers engaged is to use Drip campaigns! Drip campaigns is a form of automated campaigns that allows you to send, for example, multiple emails to your contacts at regular intervals....

I am back to talk a bit about the existent functionalities within your SAP Excel Add-In.  For doing so, I have numbered the functionalities in the screen as below: Now I am going to show you how to use each of them.  1- Open Opens existent Excel workbooks saved in Business Analytics work center 2-....

Qualtrics is a recent acquisition from SAP, a crucial piece in the Intelligent Enterprise. Qualtrics will help Customers to do the Experience management. Experience Management is one of the important aspects in implementing the Intelligent Enterprise which captures the feedback from various stakeholders & Users back to the Business process. However, Experience Management cannot exist....

UI Local Build Setup on Commerce Cloud v2 1811 (Hybris)   A simple step-by-step approach to optimize UI development effort   Problem Statement: As a Commerce Cloud v2 1811 (Hybris) UI developer, you might have faced an issue where even to test simple .less, .js changes done in source files, you would need to run....

NOTE: As detailed in this blog, this functionality to provision Kyma and connect systems will be removed from the SAP C/4HANA cockpit and be replaced by the SAP Cloud Platform Extension Factory, Kyma runtime.  For more information about the SAP Cloud Platform Extension Factory, Kyma runtime see “Get a fully managed runtime based on Kyma and....

While we just released the Tech Beacon which reaches way into the future and defines 5 trends for the next 5 years, a new trending topic called No Code/Low Code (short: NCLC) is keeping my coworker Valentin Vieriu and me busy. In this blog post I’ll first outline what NCLC is all about. Next, I’ll then try to bring....

In this blog let’s take a closer look at the various steps inside an Integration Flow (iFlow) that supports extension and purpose of each. The idea is to get an understanding of all the steps in the delivered content so that it becomes easier in case of a debugging is required or one can develop....

Both AI and Edge Computing are hot topics, but the combination of both is even more fun – and the combination of these technologies enables completely new use cases and customer experiences, too. There are a couple of reasons why I am writing this blog post. First and foremost, AI on the Edge is also....

This blog post in an update on the smart mirror v2. To fully understand this update, it will be beneficial to read the previous posts about the smart mirror and Edge AI, too. This post will mainly try to shed some light on the so-called transfer learning process that we’re using for the smart mirror. I....

This blog post will explain how to use the SAP Identity Provisioning Service (IPS) to automatically provision users from SAP Marketing Cloud (SMC) Standard, Professional and Enterprise Edition to SAP Analytics Cloud (SAC). As a prerequisite you have to setup user provisioning from SAP Marketing Cloud to SAP Identity Authentication Service as explained in this blog post. Setup in SAP Analytics Cloud....

This blog is part of a five-part series. I recommend starting here: Enterprise Security Services – Security for the Cloud Age We are now in the third category, Risk and Compliance, and I am leaving my home turf – technology. Nevertheless, this is an important topic. As a developer or administrator, you should be aware of the functionality available....

Are you bored to see the same old fashioned display of approval process in C4C UI ? And if you are keen to have a new look and feel for better UI experience, Like, How about the idea of displaying image of the approver, along with the Title, Name and the Status. Seems interesting!! Curious....

In this blog I will demonstrate how seamlessly we can integrate Qualtrics XM Platform with SAP Cloud Platform (SCP) application using Node.js and SAP Cloud Application Programming (CAP) Model. Before the blog, I would like to thank my team mates along with whom I realized the same. Thanks mohak.bhatia and aman.khanna. Use Case – Below solution intends to pull....

With 1811 SAP Marketing Cloud supports Business Event feature. Event-Driven architecture, a software architecture pattern that promotes the production, detection, consumption of and reaction to events. In this tutorial you will learn how to activate a specific business event in SAP Marketing Cloud.   This tutorial requires access to:   SAP Marketing Cloud system The following business objects....

This blog explains how a customer is able to check the current status of Business Event Handling and how to activate the Business Event Handling in SAP Marketing Cloud. With 1811 SAP Marketing Cloud supports Business Event feature. With a standardized event mechanism, you can provision the event catalog for business objects across the SAP....

Experience Management (XM) powered by Qualtrics XM Platform provides an extensive set of methods and tools to improve the customer experience along their journey. One of the touchpoints we explored closely with one of our customers was the extension of campaign execution in SAP Marketing Cloud. As you know, SAP Marketing Cloud provides various campaign....

In this blog post, you will find answers to some of the frequently asked questions while integrating SAP Qualtrics Surveys with SAP Marketing Cloud. For your easy reference, we have categorized the questions and answers under the following headings: Queries related to uploading survey data   Queries related to segmentation   Queries related to iFlow....

In his last post nemanja_storifyme explained how to define stories to be used in marketing or commerce content (see: How to build and enable stories for SAP Marketing and Commerce solutions). As a follow-up I will briefly show you how to use such stories in a Landing Page in SAP Marketing Cloud. Setup In his post Nemanja showed....

Customers today expect you to know what they need and what their interests are. Providing a personalized customer experience can increase the customer response rate and engagement, in turn, enabling you to optimize your marketing campaigns and drive conversions. This blog describes how you can engage customers by acting upon recent purchases to drive conversions....

If you create a standard form in SAP Marketing Cloud all fields are laid out in single column vertical arrangement. If you use such a form on a wide-screen layout (desktop browser) a lot of space is wasted. It would be better to be able to arrange some fields side-by-side. If you have a lot....

  Introduction Forms in SAP Marketing Cloud allow to capture data from a landing page visitor. After entering the data and pressing the submit button the entire form remains active and the button can be pressed again. This might lead to unwanted duplicate contact entries. Before you read any further please also read the related....

This blog post of how to connect any email service provider to SAP Marketing Cloud, consists of 3 chapter: Email Send Scenario   Example ESP: SAP Digital Interconnect   Get Bounces This document describes step-by step how to connect an email service provider of choice to SAP Marketing Cloud. To connect a custom ESP to SAP....

In the SAP Cloud for Customer solution each phone number is stored in two different representations. There is the single field representation or formatted number where – as the name implies – the whole number is stored in a single field. The UI uses exclusively this representation. There is also the structured representation of the GDT PhoneNumber consisting of the components....

On Wednesday 6th March we presented the latest Customer Data Cloud Webinar with the focus on how to use bring your own identity (BYOI). The presenters of the session were: Ratul Shah – Senior Product Marketing Manager, SAP Customer Data Cloud   Ed Knight – Technical Architect, SAP Customer Data Cloud   Ibrahim Ga’al –....

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog to reuse the Knowledge Base View available in C4C in Ticket Thing Inspector (TI) with custom....

  Introduction The Forms and Landing Pages in SAP Marketing Cloud are created with a certain language set. Generally this language is just an indicator of which language that object should be written in. Only the Form has one feature which uses the language. If you include input fields with a value help (dropdown elements)....

Qualtrics XM Platform provides an extensive set of methods and tools to improve the customer experience along their journey. Lately, my colleague Alessandro, Villamaina, and me have been working on a project using Qualtrics XM as our development platform. We came across few restrictions and thought of addressing the them to the larger audience. We are....

Business Process Model and Notation(BPMN ) is a standard for business process modelling.  SAP commerce has the business process like order process, consignment process etc, and as of today SAP commerce does not use BPMN notation but use its own process engine for modelling business process. The documentation here explains how we can model the process in....

Now you would like to test your changes, but no data is shown on preview. Connecting the XML data of a document will help you in this task.   Data is populated in forms with the information from the XML file of the respective BO.   Let’s use a Customer Invoice for example. In e.g.....

On the 15th of July 2020, we presented the second Webinar session about “how to rapidly deliver a global commerce experience with SAP Commerce Cloud” with a special focus on B2B. If you missed the first Webinar session, you can find the link to the blog here. The presenters of the session were: Ratul Shah –....

Authors: thiago and walid.belahmer Seems the XO SAP strategy is speeding up in Africa for the SME companies just after the first customer case in Latin America. Even with some countries re-opening for a new dawn following the first wave of the COVID-19 crisis, it’s clear that there are many habits that will be changed for a long time: greetings, sanitation, masks....

On Tuesday 21st July we presented the latest SAP Customer Data Cloud Webinar named “Mobile SDKs – Android and iOS | Go Digital the Right Way (Part 1)“. The presenters of the session were: Daniëlle Loppé – Senior Product Marketing Manager, SAP Customer Data Cloud   Alejandro Perez – Technical Architect, SAP Customer Data Cloud....

End to end to performance consists of the time spent in the client (browser/device), the server and the network. Quite a few factors influences performance in terms of client settings, network setup and how you customizations are implemented. The following articles and how-tos will help you run C4C with optimal performance.   Performance Analysis Blogs....

I am writing this blog post to show you how to create Dashboards in the Responsive User Interface, also known as Fiori.  But… What is a Dashboard? A dashboard allows you to have a friendly visualization of your business data. It can also store multiple data sources/reports into one. A consistent and organized dashboard is....

You have to call the OData Service CUAN_IMPORT_SRV in order to load master data like contacts or products and interaction data into SAP Hybris Marketing Cloud and SAP Hybris Marketing. Normally you have a middle ware like SAP HANA Cloud Integration (HCI) in place to connect your source system or source CSV File with the OData....

Throughout this article I will analyse and compare the main advantages Spartacus offers over the legacy SAP Commerce B2C accelerator and the SAP Commerce B2B accelerator, particularly from a developer experience point of view. SAP Commerce Cloud (formerly SAP Hybris Commerce Cloud) is a cloud-native omnichannel commerce solution for B2B, B2C, and B2B2C companies. Spartacus is an Open....

Qualtrics XM Platform provides an extensive set of methods and tools to improve the customer experience along their journey. Alessandro Villamaina and I came across a gap and thought of addressing them to the larger audience. In this blog post, we would like to describe a technical overview of using Embedded Data and passing variables....

SAP is “The Experience Company powered by the Intelligent Enterprise” with SAP S/4HANA as its Digital Core. To ease the adoption of the Digital Core, SAP is providing lots of assets and accelerators, along with tools to consume them. This article will clarify some of the accelerators and the tools in question and how they can support the complete lifecycle:....

Suppose I would like to use SAP Spartacus directive cxComponentWrapper in my custom Component，and error message is: Can’t bind to ‘cxComponentWrapper’ since it isn’t a known property of ‘ng-container’.n1. This is caused by missing import. However, how can we know which module should be imported from where? The tip is to check it out in....

  Innogy SE: How Is a Major European Utility simplifying Digital Transformation through agile Application Management? #Innovation #SAP_S4HANA #SAP_Solutionmanager #SAP_Activate One of Europe’s leading utilities, Innogy SE is dedicated to offering smart, safe, and intelligent energy solutions. Always at the forefront of product and service innovation, Innogy also knows that simplicity and unification are key to....

Spartacus is an Angular based storefront for the SAP Commerce Cloud product. The calls to backend Commerce Cloud is made via OCC (REST). Spartacus is also a Single Page Application (SPA), Progressive Web Application (PWA). Spartacus has various features like Anonymous Consent, Assisted Service Module, Cancellations & Returns, Consignment Tracking, Coupons, I18n, Wish List etc.....

As mentioned in the blog post for configuration of service group in SOAMANAGER, we need to prepare and upload the WSDL. In SAP NetWeaver PI/PO systems, it can be obtained from the Sender Agreement or Integrated Configuration object. For CPI one needs to enrich the WSDL by adding the binding information manually, as the deign time WSDL....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share our experience with you around Marketing Business, Technology and Analytics. You want to see this and more blogs from us? Click here Background Customers who have very specific requirements for Segmentation, Scores or Recommendations in  SAP Marketing Cloud sometimes....

SAP Marketing Cloud (SMC) only supports SAP HANA 2.0 from release 2008 onwards. Since many years SMC allows upload of Custom HANA Views for usage in segmentation and other solution areas. With SAP HANA 2.0 the modelling of calculation views has evolved to the SAP HANA Deployment Infrastructure (HDI) and therefore comes with a new development environment....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share our experience with you around Marketing Business, Technology and Analytics. You want to see this and more blogs from us? Click here Background In the past the most of the communication management for SAP NetWeaver products could be handled....

This blog post gives an overview on best practices how to handle software collection in SAP Marketing Cloud. As a prerequisite you should know that a software collection is a container for extensibility items. Clean Desk Strategy   Create software collections based on topics and keep a stable connection between the extensibility artefacts belonging to....

Modern web browsers introduced new security measures to improve the secure handling of cookies, e.g. SameSite cookies or cross-site tracking prevention. These measures may deny cookies for cross-domain requests. However, the following setup makes use of cross-domain requests and cookies to keep a session alive. This doesn’t work anymore with these modern web browsers. Please....

On Wednesday 11th December, we presented the latest Customer Data Cloud Webinar with a focus on the new SAP CIAM for B2B solution. The presenters of the session were: Ratul Shah – Senior Product Marketing Managers, SAP Customer Data Cloud   Stephen Purvis – Product Expert, SAP Customer Data Cloud   Chris Rushton – Senior....

Dotaki ,a personality analytics engine,  can be leveraged to understand the personality type of the users browsing the storefront and then nuance the messaging and content on the website. In this blog post we will touch upon how this can be extended to personalize the website survey content.   Overall Architecture The diagram above depicts....

With the 1708 release an API and reusable blocks which can be used to build a customer managed “View in Browser” functionality in the Cloud and in on-Premise has been implemented. Please follow this blog entry for more details. SAP Marketing allows to design and send highly personalized and dynamic emails, as Jan describes in his blog entry. Unfortunately, some....

As of SAP Marketing Cloud 2005 and SAP Marketing 2020, integration flows (iFlows) enable you to integrate your mobile app with SAP Marketing. You can use the standard Marketing iFlows or modify them based on your needs. This blog post explains how to enhance a standard iFlow by adding Java Message Service (JMS) buffering. JMS buffering enables messages to....

One of the most classical experience management (XM) cases in e-commerce that we tackled in our team is cart abandonment. Indeed, the number of abandoned carts is one of the key indicators of a web shop well-being. It provides us with various operational data (O-data) to start with: number of carts, products in those carts,....

Nowadays every one of us is very familiar with ordering products via the web. But have you ever wondered why it is that difficult to get proper customer service when there are issues with your order or simply want to provide feedback? Gathering experience data (X-Data), however, and combining it with the company’s operational data (O-Data) is a crucial factor in today’s competitive environment.....

Welcome to the blog posts of the SAP CX Services Marketing Practice. We are happy to share with you our experience around Marketing Business, Technology and Analytics. You want to see more blogs from us? Click here. Update A generic text message interface has been released with SAP Marketing Cloud 1805. This enables to use personalized....

This is a continuation of earlier blog Extending standard integration flow to support Customer extensions. In this blog let’s look at how to implement the exit points provided in the standard content with an example. The example Integration Flow used is, Replicate Stock Location from SAP Business Suite from package SAP Cloud for Customer Integration with SAP ERP. As....

In SAP Cloud for Customer (C4C), you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation in accordance with business priorities, to deliver a competitive cost model, and to measure performance and quality of your customer service.  ....

In this blog – I will be trying to  bring you the gist of SAP TechEd Bangalore Keynote; so that it will be easier to understand what will be SAP technology trend in near future.   Welcome message conveyed by Sindhu Gangadharan, SVP and MD, SAP Labs India. During her talk, Sindhu clearly mentioned the....

In SAP CRM On-Premises we simply use tcode BP in the backend to create employee. The steps are described in blog Step-by-step Create Employee Role to BP in CRM.     In S/4HANA for Customer Management, we should follow the below steps instead.   1. tcode PA30, select Infotype as Actions and press the creation button:....

The Customer Interaction Center (CIC) is available 24*7*, 365 to provide customer support in our interactions via phone, chat, e-mail and Twitter  The Customer Interaction Center understands the importance of the human element of support so, we’ve created a series of Support Videos to guide you on our most frequently asked questions. Our global team are keen to share their expertise.  Meet our team members from Brazil, China, India,....

In the new 2102 release, SAP Business ByDesign & SAP Cloud for Customer built-in support is introducing an enhanced Support Interaction Survey process, providing a faster and more immediate way for you (key user) to send feedback to Support. Background: Previously, the Support Interaction Survey was sent to you (key user) via email after an....

SAP Customer Data Cloud offers best-in-class Customer Identity and Access Management (CIAM) features such as customized registration, user profile and preference management, user engagement and loyalty, integration with third-party social, marketing and service platforms, and so on. When integrated with SAP Commerce Cloud, you can leverage these powerful capabilities to deliver exceptional customer experience through....

In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Cloud for Customer  it will no longer be possible for key users to forward an incident with priority high or....

In this article, I will walk through all the steps you need to take to be able to create your own QbQuery API endpoint .     When to Create an QbQuery API ? In general, consider an API if: Your data set is large, making download via FTP unwieldy or resource-intensive.   Your users....

Please refer to the updated blog post “Best Practices for Importing Interaction Contact Data into SAP Marketing Cloud” here. Introduction Welcome to the blog post of the Expert Services Marketing Practice. We are happy to share our experience with you around Marketing Integration, Analytics, and Business Technology. You want to see more blogs from Expert Services? Click here....

(click to zoom) This blog serves as a one-point-reference for all SAP Hybris Cloud for Customer (C4C) integration content, and is updated every release. I am consolidating all the existing resources here, and have introduced a Troubleshooting section. Here, you will find FAQs related to specific topics. Feel free to ask questions on these blogs, as the....

SAP Subscription Billing supports you in your subscription business, from the definition of products and rate plans through orchestration and subscription management to billing. Furthermore, it enables you to manage usage and customer data. When integrated with SAP Commerce or SAP Commerce Cloud, you can leverage these powerful capabilities to deliver exceptional customer experience through your....

I’m Arthur Hanauer from the Product Support at SAP, I am writing this blog to serve as central information for Status related topics in SAP Cloud for Customer Service Requests (Service Tickets).     It all starts when the Service scenario is maintained and scoped in the SAP Cloud for Customer system used, as it....

See also the newer blog “Decentralized OPP (Omnichannel Promotion Pricing) on Docker” SAP Omnichannel Promotion Pricing   “BLACK BOX Concept” – Implementation guidance for non-SAP environments SAP Omnichannel Promotion Pricing provides a central price and promotion repository that stores all relevant information for the calculation of effective sales prices in all sales and communication channels.....

In this blog we will try to cover aspects on how to execute the new features that are there for release version 2105 for survey, such as attach a survey response summary to a follow up task that is created,  so that the sales representative / field executive can attain more insights out of it....

In this blog, we will create new Structure Type in SmartEdit and assign it to one of the CMS Component. We will enhance OOTB CMSTimeRestriction with cronExpression and add a Guide link to this component which takes CMS Manager to third party site. This blog is based on SAP Commerce 1811. Customization (Core Part)   Extend OOTB....

As an administrator, you can select reports and embed them in the User Interface (e.g. add reports to the Ticket Thing Inspector). You can also map the data between the work center view fields and the embedded report fields so that the system filters the report data based on the supplied mapping. This blog will help you to understand how....

Disclaimer: The aim of this document is to provide a better understanding of the Facebook App Review procedure with regard to Facebook and SAP Cloud for Service (C4S) integration. It replaces the old blog and reflects Facebook permissions change with Graph API 7.0. It is not the product documentation and the content included here may get updated....

Generic Editor  allow us to edit components in the SmartEdit interface. OOTB SmartEdit doesn’t support defaultValue to be display while creating new component. But OOTB BooleanComponent (AngularJS) has the capability of handling Default Value and expect the below JSON response from CMS Structure API { cmsStructureType: "Boolean", qualifier: "someQualifier", i18nKey: 'i18nkeyForSomeQualifier', localized: false, defaultValue: true } Here we can....

Generic Editor  allow us to edit components in the SmartEdit interface. OOTB SmartEdit doesn’t support defaultValue to be display while creating new component. But OOTB BooleanComponent (AngularJS) has the capability of handling Default Value and expect the below JSON response from CMS Structure API { cmsStructureType: "Boolean", qualifier: "someQualifier", i18nKey: 'i18nkeyForSomeQualifier', localized: false, defaultValue: true } Here we can....

This is the first in a series of blogs looking at different scenarios for using placeholders with the SAP Emarsys API.  Disclaimer: As well as providing some real code examples, we thought we’d have a go at demystifying some of the elements here with [simple explanations] for people (like me) who work in marketing or content and who use this kind of....