Qualtrics is a great tool for building and distributing surveys related to different operations. But what if we want to use the experience data obtained from surveys for different analysis or other activities. How do we integrate Qualtrics with our back end service such that every time a new survey response is posted, the data....
Here’s a piece I wrote in collaboration with my colleague, Serge Poueme, about our department’s experience with the open source pipeline powerhouse: Spinnaker. As a Site Reliability Engineer responsible for delivery excellence, solid deployment is important to me. I’ve been working with SAP for a little while now and I’m proud to be a part....
Do you want to market your product more successfully? Are you wondering how to attract prospects and customers? One easy way to keep your prospects and customers engaged is to use Drip campaigns! Drip campaigns is a form of automated campaigns that allows you to send, for example, multiple emails to your contacts at regular intervals....
While we just released the Tech Beacon which reaches way into the future and defines 5 trends for the next 5 years, a new trending topic called No Code/Low Code (short: NCLC) is keeping my coworker Valentin Vieriu and me busy. In this blog post I’ll first outline what NCLC is all about. Next, I’ll then try to bring....
Both AI and Edge Computing are hot topics, but the combination of both is even more fun – and the combination of these technologies enables completely new use cases and customer experiences, too. There are a couple of reasons why I am writing this blog post. First and foremost, AI on the Edge is also....
This blog post in an update on the smart mirror v2. To fully understand this update, it will be beneficial to read the previous posts about the smart mirror and Edge AI, too. This post will mainly try to shed some light on the so-called transfer learning process that we’re using for the smart mirror. I....
Experience Management (XM) powered by Qualtrics XM Platform provides an extensive set of methods and tools to improve the customer experience along their journey. One of the touchpoints we explored closely with one of our customers was the extension of campaign execution in SAP Marketing Cloud. As you know, SAP Marketing Cloud provides various campaign....
Qualtrics XM Platform provides an extensive set of methods and tools to improve the customer experience along their journey. Lately, my colleague Alessandro, Villamaina, and me have been working on a project using Qualtrics XM as our development platform. We came across few restrictions and thought of addressing the them to the larger audience. We are....
Authors: thiago and walid.belahmer Seems the XO SAP strategy is speeding up in Africa for the SME companies just after the first customer case in Latin America. Even with some countries re-opening for a new dawn following the first wave of the COVID-19 crisis, it’s clear that there are many habits that will be changed for a long time: greetings, sanitation, masks....
Qualtrics XM Platform provides an extensive set of methods and tools to improve the customer experience along their journey. Alessandro Villamaina and I came across a gap and thought of addressing them to the larger audience. In this blog post, we would like to describe a technical overview of using Embedded Data and passing variables....
SAP is “The Experience Company powered by the Intelligent Enterprise” with SAP S/4HANA as its Digital Core. To ease the adoption of the Digital Core, SAP is providing lots of assets and accelerators, along with tools to consume them. This article will clarify some of the accelerators and the tools in question and how they can support the complete lifecycle:....
Innogy SE: How Is a Major European Utility simplifying Digital Transformation through agile Application Management? #Innovation #SAP_S4HANA #SAP_Solutionmanager #SAP_Activate One of Europe’s leading utilities, Innogy SE is dedicated to offering smart, safe, and intelligent energy solutions. Always at the forefront of product and service innovation, Innogy also knows that simplicity and unification are key to....
Dotaki ,a personality analytics engine, can be leveraged to understand the personality type of the users browsing the storefront and then nuance the messaging and content on the website. In this blog post we will touch upon how this can be extended to personalize the website survey content. Overall Architecture The diagram above depicts....
One of the most classical experience management (XM) cases in e-commerce that we tackled in our team is cart abandonment. Indeed, the number of abandoned carts is one of the key indicators of a web shop well-being. It provides us with various operational data (O-data) to start with: number of carts, products in those carts,....
Nowadays every one of us is very familiar with ordering products via the web. But have you ever wondered why it is that difficult to get proper customer service when there are issues with your order or simply want to provide feedback? Gathering experience data (X-Data), however, and combining it with the company’s operational data (O-Data) is a crucial factor in today’s competitive environment.....
The Customer Interaction Center (CIC) is available 24*7*, 365 to provide customer support in our interactions via phone, chat, e-mail and Twitter The Customer Interaction Center understands the importance of the human element of support so, we’ve created a series of Support Videos to guide you on our most frequently asked questions. Our global team are keen to share their expertise. Meet our team members from Brazil, China, India,....
SAP Customer Data Cloud offers best-in-class Customer Identity and Access Management (CIAM) features such as customized registration, user profile and preference management, user engagement and loyalty, integration with third-party social, marketing and service platforms, and so on. When integrated with SAP Commerce Cloud, you can leverage these powerful capabilities to deliver exceptional customer experience through....
SAP Subscription Billing supports you in your subscription business, from the definition of products and rate plans through orchestration and subscription management to billing. Furthermore, it enables you to manage usage and customer data. When integrated with SAP Commerce or SAP Commerce Cloud, you can leverage these powerful capabilities to deliver exceptional customer experience through your....
Many retailers are implementing SAP Commerce Cloud along with the new Spartacus UX java script-based Framework, which offers huge advantages over the former template based B2C accelerator. The SAP Commerce Cloud, Integration extension Pack 2108 and higher supports the integration of SAP Retail’s Omnichannel Article Availability and Sourcing (aka OAA) with the Spartacus storefront. Before 2108 however, OAA is only supported by....
This Blog is written to provide an insight about the new change in persistency of Durations in Service transactions as part of SAP S/4 Service – 2108 onwards. Earlier Design: In the Service IMG, they are integrated via Basic Functions > Date Management > Define Date Types, Duration Types and Date Rules. On database level,....
Attribute Sets are used to create groups of attributes in SAP Upscale Commerce that allow you to display information and to collect value entries from consumers using your apps. Attribute Sets provide you with a convenient, no-code way to extend different data models. For example, attribute sets can be used to: Personalize orders with gift wrapping or....
With the holiday season rapidly approaching, SAP is completing preparatory initiatives to ensure successful sales events for all participating SAP Commerce Cloud customers. SAP understands the importance of these events, and as a result, does everything possible to provide end-users with smooth, stable, and satisfactory shopping experiences throughout the season. Before assessing capacity and resource requirements, SAP gathers customer data through an enrollment....
This time of year, there’s so much to do! If one of the items on your holiday checklist is to expand your SAP CX product knowledge, here’s an easy way to do it without taking time away from all your other year-end tasks. Most of our SAP CX products have free short, easily digestible videos....
The blog post describes the way to connect Intelligent Selling Services of an older/outdated version. If you want to learn the new way, please follow this blog post here. Abstract Intelligent Selling Services for SAP Commerce Cloud is a cloud-native system that can capture and analyze contextual and behavioural data across customer journey with SAP Commerce Cloud....
In 2008 release SAP has released pre-packaged integration between Qualtrics and SAP Sales Cloud and SAP Service Cloud(SAP Cloud for Customer), in this blog will see how to implement the integration feature “Service Ticket from Survey Response” in step by step. Feature Overview By using feature Service Ticket from Survey Response , customer can map the Qualtrics....
Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have DigiCert Certificates. You have an inbound communication integration to your C4C product. Impact....
As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL Certificate feature. Scope You will be affected if either of the below scenarios is applicable to you: Your browser does not have DigiCert Certificates. You have an....
As you know, Intelligent Selling Services (aka ISS) for SAP Commerce Cloud provides real-time personalization through data driven merchandising product carousels as well as machine learning based product recommendations. Meanwhile, It also supports a reporting and management tool to monitor and improve personalization performance. (cf. a brief introduction here) In this blog post, I am going to walk you....
The search box is an ubiquitous widget present in almost all websites, that’s because free text searching is one of the most intuitive actions users can do online. System’s duty is to return results that are pertinent to the inquiry, while discarding what it is not. If consumers are satisfied with what you present to....
This blog is intended to provide basic steps and knowledge to create a new backoffice perspective. This is advantageous in scenarios when the use case requires a separate set of users to perform specific functionalities which can be handled effectively with a different perspective without modifying the Administration Cockpit. For instance, consider a scenario where....
You may know that some S-Users have more authorisations than others. A Super Administrator is the person in your company with a S-User with the complete authorisation package, this S-User can create new S-User Ids or delete them, and assign them authorizations. Each company has at least one Super Administrator and, if you have cloud installations,....
With the new 2108 release, Business Collaboration is now simplified with the Integration of Microsoft Teams and SAP Sales and Service Cloud(C4C). This integration caters to the following business values: Follow my latest blog post for Share Workspaces and Deal Rooms feature in details. An embedded in-app integration of SAP Sales Cloud with Microsoft Teams to enhance....
Prior to discuss Customer Data Cloud’s screen-sets, we first look at and understand few terms about SAP Customer Data Cloud. What is “Screen-Sets” of SAP Customer Data Cloud? SAP Customer Data Cloud provides registration, log-in and other flows out of the box (OOTB), which cover most scenarios encountered when consumers log in to the website. These user-facing flows are displayed....
Prior to discuss Customer Data Cloud’s screen-sets, we first look at and understand few terms about SAP Customer Data Cloud. What is “Screen-Sets” of SAP Customer Data Cloud? SAP Customer Data Cloud provides registration, log-in and other flows out of the box (OOTB), which cover most scenarios encountered when consumers log in to the website. These user-facing flows are displayed....
Does everything has to be “Real time”? In my last blog on connecting source and target systems to CDP, I summarized for you how connectivity is achieved from the SAP CDP perspective. We have seen that there is a Connector Library which already contains a number of predefined connectors from the SAP side into both....
When you want to integrate SAP Sales Cloud or SAP Service Cloud (formerly known as SAP Cloud for Customer “C4C”, in the following referred to as “cloud”) with other systems like SAP S/4HANA or SAP ERP, etc. you have to take care about code list mapping. There are already good blogs that describe code list mapping in....
In this blog post, I am going to share some insights on basic steps for Datahub Upgrade and Datahub Migration to set the repository in accordance with CCV2 The reader is expected to know the datahub fundamentals & processes. Datahub Upgrade For this documentation, considering upgrading Datahub from source version X to Target Version....
The objective of this article is to consolidate the multitude of information in one place from the perspective of a product which helps customers, partners and consultant to get quick information. SAP Commissions About SAP Commissions and Pricing Documentation SAP Commission Help Portal Commissions Blogs Find Interesting Articles for Technical, Product related information Ask a Question Post your....
How to use table lookup in Substitution and Validation rules Commodity Price Risk Hedge Accounting Scenario is used as sample. Prerequisites S/4HANA On-Premiss or S/4 private cloud edition SAP Fiori launchpad in in place Following steps need to be run and will be described in the following: Create a Custom Business Object Create....
Since the beginning of 2023 I have been conducting monthly live sessions on the topic Print form adaptation with Adobe LiveCycle Designer for SAP cloud solutions where I show how to implement typical use cases, solve common problems and mention other useful things. You can find registration information for the Live Sessions at the end of this blog.....
What is Territory Management, and do you need it? If you ask a Sales Leader, he will agree that Territory management is crucial for success. Territory management in SAP Sales Cloud is a robust set of capabilities which is often neglected as it only delivers results when business strategy and integration are thought through and....
Project delivery framework for SAP Marketing Cloud The space of digital marketing is a fast paced and constantly evolving environment and so are the people working within it. Digital marketing projects need to live up to high time-to-value, value realization, and agility standards. Our framework and principles are derived from dozens of projects across regions....
Get the most from SAP Customer Data Cloud with this established Project Framework With a philosophy of “Start Fast, Stay Fast”, we believe that the early pace of your project dictates the trajectory of your success. We begin, therefore, by developing a strategy for your project that starts with a clear initial use case and roadmap.....
Overall SAP Customer Experience solutions Project Framework You can choose to implement any one or a combination of the solutions from the SAP Customer Experience solutions portfolio. Each solution has its own characteristics and specific implementation considerations in which you can find in the execution guidance under each cloud-specific project delivery framework. However, there are fundamental project considerations....
Integrate SAP S/4HANA Cloud with SAP Emarsys Customer Engagement Table of Contents Integration Overview SAP S/4HANA Cloud and On-Premise Configuration SAP Cloud Integration IFlow Configuration SAP Emarsys Customer Engagement Configuration In this blog post we will describe one possible approach for replicating Contact and Sales Data from SAP S/4HANA to SAP Emarsys Customer Engagement.....
Intelligent Selling Services for SAP Commerce Cloud (also known as Intelligent Selling Services) is a cloud-native system that can provide real-time customer experience personalization by recommending products to the customers interacting with SAP Commerce Cloud based e-commerce shops. The fundamental machine learning based process can capture and analyze real-time customer data from SAP Commerce Cloud, and....
As Microsoft and SAP aim at strengthening their collaboration, this post is an addition to my below collection of blog posts. Microsoft Teams Integration with SAP Sales and Service Cloud (C4C) | SAP Blogs Microsoft Teams Integration with SAP Cloud for Customer – Sharing Workspaces and Deal Rooms | SAP Bl… Here is another example....
Bevor ich näher auf die Thematik dieses Artikels eingehe, möchte ich zunächst kurz erklären, was Blockbounces eigentlich sind. Wenn Blockbounces auftreten, dann wurden typischerweise E-Mails durch den Spam-Filter blockiert. Mögliche Gründe dafür sind: Der Content enthält verdächtige Wörter; E-Mails die (im Textkörper, in der Betreffzeile oder im Versendernamen) unangebrachte Wörter enthalten, werden zumeist zurückgewiesen. ....
SAP Commerce Cloud installation can be a complex task for the first time. And some steps can be easily forgotten and lead to some difficult troubleshooting. This article objective is to give an installation example detail as much as possible from the beginning to the end. Some settings example should be reviewed to ensure better....
Managing Performance in an SAP Commerce Cloud Project Learn how to incorporate recommended performance testing practices into your SAP Commerce Cloud project right from the start. Start Early Performance tends to be a topic that is left for the later stages of a project, however early design decisions can have a dramatic impact on your project. ....
Migrate your accelerator-based storefront to Composable Storefront If you’ve read the “Five reasons to move to a project Spartacus javascript storefront ” and “Getting started with SAP Commerce Cloud Project Spartacus” you may be wanting to migrate to a stateless high-performance architecture and now wonder how to actually prepare for migration. In this....
Deliver incremental values and respond to changes with SAP Commerce Cloud Project Framework Most SAP Commerce Cloud solutions share similarities in their base processes and concepts. However, a commerce solution’s main value is in how it differentiates itself from the competition. Typically, this differentiation leads to unique internal processes, and a different set of associated applications....
While using SAP Customer Data Platform (CDP) as the contacts source of ongoing data to SAP Emarsys for the first time and not being familiar with Emarsys, it may be helpful to know some important information beforehand so you can create the connector properly and troubleshoot any issue easily. CDP has the out-of-the-box connector SAP Emarsys....
Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and Journey-to-Process approach was available that we were finally able to connect the data sets and understand the cause-and-effect relationship. The process mining insights uncover opportunities to rapidly introduce....
In this article we will describe how you can build an integration between SAP Commerce Cloud and SAP Emarsys Customer Engagement in order to bring sales order data into the application. We’ll focus on a particular customer scenario where this has been implemented successfully in the field, and provide a step by step guide that....
Forgot your S-user password? No problem – the power is in your hands! Password reset for S-users is a self-service: No need to contact your Super-administrator or SAP Support. You can reset your own password for the SAP ONE Support Launchpad or SAP Support Portal by following the steps below: Go to Forgot My Password Enter your S-user ID. Even though they say it’s okay to....
SAP Commerce Cloud has targeted at providing a headless, flexible and modular E-commerce solution for delivering modern customer experiences and as the key component of the headless feature, SAP Commerce Cloud, Composable Storefront (also known as Composable Storefront or 3CS) has been released since 2211 as the only strategic storefront solution going forward. On the other hand, Intelligent Selling Services for SAP Commerce Cloud (also....
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions and blogs focus on the Adobe LiveCycle....
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions and blogs focus on the Adobe LiveCycle....
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions and blogs focus on the Adobe LiveCycle....
Some customers have specific requirements regarding the search relevancy with SOLR. For instance we have a customer who found out that some use cases are stil missing after trying different standard stemmers for French : SnowballPorterFilterFactory, FrenchLightStemFilterFactory, FrenchMinimalStemFilterFactory In order to address the missing use cases, we identified that it was necessary to create a custom....
SAP Commerce Cloud comes with some access restriction when we want to perform deep dive debugging at the node level. Indeed, unlike OnPrem installations, it is not possible to access the operation system directly where service is running. This article shows you how to perform analysis on a specific node/pod through Hybris Administration Console (HAC)....
SAP Commerce Cloud 2211 release strategy has changed to adopt continuous innovation. In short, this new approach provides monthly updates. So Customer and/or Partner can take advantage of bringing new features to their commerce solutions as soon they have been released. This article will highlight how to manage and operate this higher frequency update. In addition to this,....
Customer Experience has become the driving factor for many businesses to stand out from competitors. To gain the customer experience we need to understand the customer. SAP Customer Data Cloud solution helps to gain an anonymous user into a loyal customer. The mission of SAP Customer Data Cloud is to acquire and enrich the 1st party....
This blog post provides an overview of few interesting and key integration features between SAP Sales and Service Cloud and Microsoft Teams. These features help Sales Team for better prioritization and simplified and seamless collaboration. The features are: Sharing of workspaces – Business users can share any working area of SAP C4C via MS Teams. For....
Welcome to the second part of the Passwordless authentication process with SAP CDC series. This blog series mainly focuses on how we implement the passwordless authentication using SAP CDC. This is a continuation to the Part 1 which explains how to implement one of the SAP CDC passwords less authentication which is Phone Number Login. Part 2....
Welcome to the third part of the Passwordless authentication process with SAP CDC series. This blog series mainly focuses on how we implement the passwordless authentication using SAP CDC. This is a continuation to the Part 2 which explains how to implement one of the SAP CDC passwords less authentication which is FIDO using Passkeys. Part 3....
Welcome to the third part of the Passwordless authentication process with SAP CDC series. This blog series mainly focuses on how we implement the passwordless authentication using SAP CDC. This is a continuation to the Part 2 which explains how to implement one of the SAP CDC passwords less authentication which is FIDO using Passkeys. Part 3....
Welcome to the final part of the Passwordless authentication process with SAP CDC series. This blog series mainly focuses on how we implement the passwordless authentication using SAP CDC. This is a continuation to the Part 3 which explains how to implement one of the SAP CDC passwords less authentication which is Email OTP and Magic Link....
“Security is the bedrock of trust in the digital world. Prioritizing it in your applications isn’t just about safeguarding data; it’s about nurturing the trust your customers place in your brand.” In this blog I am going to explain the how to secure your customers data in SAP Customer Data Cloud tool. With the....
SAP Customer Data Platform (CDP) has a vast number of connectors available for integration with different types of applications, as a source or destination of data. Despite of this, we may face some cases the client has applications that still do not have an OTB(Out-of-the-box) CDP connector, or the application version is not compatible with....
Some of the most common activities in SAP CC projects are to handle the calls to external APIs consumed by the platform. Luckily SAP CC has ready-to-use APIs that could help configuring/using these integrations with API Registry Module. The goal of this article is to show you how you could leverage this module to use....
The goal of this article is to provide documentations needed when upgrading Swagger SAP Commerce to version 2211. SAP best practices recommends to use swaggerintegration extension to automate the API documentation process and provide Swagger UI for your web services. Activating Swagger in 2211 The basic steps to activate Swagger in SAP CC 2211 are Include swaggerintegration into your localextensions.xml....
Consumer businesses strive to manage and leverage customer data effectively for a competitive edge. These organizations often have vast quantities of customer data. Their databases can grow to tens or hundreds of millions of customer records. This is not only in number but also in the depth of information per customer. Amount of data is....
SAP Commerce Cloud proposes a default stock level management strategy that fits in most of the cases. When business team wants to deviate from this standard, some difficulty can appear and often platform performance is impacted. This article will explain what’s standard and what’s the philosophy behind. Then, you will see how much room for....
Relevant search results are the cornerstone of a successful online experience and higher conversions. This starts with building a robust Solr search query. If your results are consistently lacking, it’s crucial to examine the underlying query processing and search functionality. Getting to that point is typically an iterative process of analyzing, modifying and reviewing the....
While using SAP Customer Data Platform (CDP) as the contacts source of ongoing data to SAP Emarsys for the first time and not being familiar with Emarsys, it may be helpful to know some important information beforehand so you can create the connector properly and troubleshoot any issue easily. CDP has the out-of-the-box connector SAP Emarsys....
How to use table lookup in Substitution and Validation rules Commodity Price Risk Hedge Accounting Scenario is used as sample. Prerequisites S/4HANA On-Premiss or S/4 private cloud edition SAP Fiori launchpad in in place Following steps need to be run and will be described in the following: Create a Custom Business Object Create a Maintenance....
Improve Hybris performance with Read only DB Introduction: It is very often with all the websites running on Hybris that with time, as their business grows and data and transaction volume increases, the website starts showing decaying performance with an increase in the response time. Replica DB or Reader DB is one option to scale up the performance....
As Microsoft and SAP aim at strengthening their collaboration, here is another example of integration of Microsoft Teams with the new Intelligent Sales and Service Cloud V2 launch by SAP. SAP Sales and Service Cloud V2 is the newly launched product for the Sales and Service process executions. This product is built on the Cloud....
SAP Customer Data Platform (CDP) has a vast number of connectors available for integration with different types of applications, as a source or destination of data. Despite of this, we may face some cases the client has applications that still do not have an OTB(Out-of-the-box) CDP connector, or the application version is not compatible with....
What is Territory Management, and do you need it? If you ask a Sales Leader, he will agree that Territory management is crucial for success. Territory management in SAP Sales Cloud is a robust set of capabilities which is often neglected as it only delivers results when business strategy and integration are thought through and....
Introduction This blog post is part of a series of blogs demonstrating how to feed data on the SAP Emarsys from SAP Commerce. In this part, I demonstrate the developments on the SAP CPI that receives the customer data from SAP Commerce, does the necessary transformations and enrichments, then send it to SAP Emarsys. My....
I have worked on this blog with my colleague Chandni Gideon Introduction: In this blog post, I am going to share some insights on basic steps for Datahub Upgrade and Datahub Migration to set the repository in accordance with CCV2 The reader is expected to know the datahub fundamentals & processes. Datahub Upgrade For this documentation, considering....
Prior to discuss Customer Data Cloud’s screen-sets, we first look at and understand few terms about SAP Customer Data Cloud. What is “Screen-Sets” of SAP Customer Data Cloud? SAP Customer Data Cloud provides registration, log-in and other flows out of the box (OOTB), which cover most scenarios encountered when consumers log in to the website. These user-facing flows are displayed....
The search box is an ubiquitous widget present in almost all websites, that’s because free text searching is one of the most intuitive actions users can do online. System’s duty is to return results that are pertinent to the inquiry, while discarding what it is not. If consumers are satisfied with what you present to....
This blog is intended to provide basic steps and knowledge to create a new backoffice perspective. This is advantageous in scenarios when the use case requires a separate set of users to perform specific functionalities which can be handled effectively with a different perspective without modifying the Administration Cockpit. For instance, consider a scenario where....
This blog post is targeted to data enthusiasts/ data architects and those looking for privacy preservation of data in SAP applications like SAP S/4HANA based on SAP HANA Database. Introduction In 2019, when customers were still struggling with data privacy solutions available for application data, SAP Customer Engagement Initiative project, showed up with a promising....
As you know, Intelligent Selling Services (aka ISS) for SAP Commerce Cloud provides real-time personalization through data driven merchandising product carousels as well as machine learning based product recommendations. Meanwhile, It also supports a reporting and management tool to monitor and improve personalization performance. (cf. a brief introduction here) In this blog post, I am going to walk you....
Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have DigiCert Certificates. You have an inbound communication integration to your C4C product. Impact The SSL....
Background As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL Certificate feature. Scope You will be affected if either of the below scenarios is applicable to you: Your browser does not have DigiCert Certificates. You have an....
The SAP Download Manager is a free tool that allows you to download multiple files simultaneously, or to schedule downloads to run at a later point in time. You can download the SAP products that are associated with your S-user ID. Downloading files requires the Software Download authorization; to request it, contact a user administrator in your company. The SAP Software....
In the open seas of ever-changing customer demand and fluid business requirements, know that no SAP customer, including you, is an island. With users to support, new capabilities to deploy, entire organizations to organize, and business goals to meet, the “lone wolf” approach is not possible with enterprise software and services such as SAP. Nor....
In school, we took classes and were immersed in a subject with a teacher who led us on a path to knowledge, and other students on the same learning path for that class. When we transitioned from school to professional life, we began to learn from seminars, various web content, and occasionally taking a class;....
There are many paths to knowledge, and everyone’s journey is unique. SAP understands people learn in different ways and begin the journey from different places. So, we created SAP Learning Journeys for SAP Sales Cloud and SAP Service Cloud. They meet you where you are and lead you to your goal. A Compass and a....
You want to transform your customer engagements with SAP Sales Cloud and SAP Service Cloud, but how can you ensure you get the best results? The good news is that you’re not alone in your journey from project kick-off to go-live. For nearly 50 years we have been supporting our customers resulting in successful user....
To learn and develop new skills, some prefer to read; others prefer in-person lessons or classes; still others prefer videos; or if you’re like me, all three. For SAP Sales Cloud and SAP Service Cloud architects, administrators, and end-user aficionados who prefer videos or want access to videos as one learning alternative, we have you....
Some solutions, such as finding a way to improve a skill, involve a journey. And, most journeys require a guide. That guide may be a book, various web content, a teacher or mentor, or attending master performances for aspiring performing artists. Whatever the journey, and however we arrive at our goal or destination, we usually....
The 2202 release (February 2022) for SAP Cloud for Customer is nearly ready to be deployed. We will adding the release webcast related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive. 2202 Release Briefing for SAP Sales Cloud & SAP....
On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the latest trainings and knowledge enablement offerings about SAP Commerc Cloud. If you prefer to watch a presentation with interesting Q&A directly, here is a recorded event I gave via SAP Community....
Over the last 3 years, I have had an amazing opportunity at SAP to work in the business process integration area related to the red-hot HR and cloud ERP space. SAP under Christian Klein is boldly moving forward with its cloud strategy, innovating at cloud speed, and delivering on the promise of the Intelligent Enterprise....
We would like to announce that the new Learning Journey on SAP Emarsys Customer Engagement has been published and is now live. This learning journey aims to guide you through various resources for SAP Emarsys Customer Engagement and available SAP Enterprise Support assets. It is organized by our standard approach: Start with an overview, Become....
Dear Valued Customer, On February 22nd, we delivered a virtual 2 hours SAP MaxAttention Innovation Workshop focusing on “How SAP Premium Engagements support you on your Sustainability journey”. Holger Knödler, Senior Product Manager, Premium Engagement Services introduced us to the topic Sustainability within SAP Premium Engagements. While sharing the SAP’s exampler and enabler strategy including....
If you’re still struggling to visualize your 2022 resolutions, maybe it’s time to take a different approach. Yes, another article about New Year’s resolutions when we’re already well into January. What makes this one (hopefully) worth waiting for? The creative mindset. As customer-focused creative experts within SAP – designers, strategists, video artists, and writers –....
The SAP community with 3 million users represents a full range of SAP customers, partners, developers, mentors, champions, and the Next-Gen of professionals. The community celebrates knowledge, insights, and expertise. A fun and visible part is the recognition of SAP Innovation Awards participation by way of reputation badges which recognize the achievements of participants, finalists, honorable mentions, and winners. Advantages of....
With its history deeply ingrained in sports heritage as the exclusive supplier of on-field caps for Major League Baseball, New Era Cap Company Inc. is a leading provider of athletic headwear and sports accessories. Founded in 1920, New Era was initially set up as a wholesale business using a business-to-business (B2B) model to sell its....
Agenda Slides & Recordings (Day 1, Day 2, Consumer & Retail Industries BR, Automotive and Industrial Manufacturing Industry BR, Utilities and High-Tech Industries BR, Oil & Gas Industries BR) Dear Valued Customer, On April 5-6, 2022, we hosted a 2-Day virtual SAP MaxAttention Innovation workshop covering Industry Innovation topics such as Industry Cloud, Industry 4. Now, and Sustainability Management. The speakers....
Slides The showcase and design-review slides from Philip, Akin and Kai can be downloaded here: Showcase SAP Fiori Makers Strategic Talent Development @ BSH – Showcase from Dr Philip Meyer and Akin Aritmac Review SAP Fiori Makers Strategic Talent Development @ BSH – Rreview by Kai Richter Content In this SAP Fiori Makers....
This week, I participated in the EDA Summit series (link) where I had the opportunity to discuss how customers are approaching Event Driven Architectures to implement real-time business solutions. As part of this talk, I featured both Elkjøp, of Norway, and Natura & Co, of Brazil, as examples of multi-national companies seeking to improve their overall customer....
I just listened to a great TED talk about value. Since I’m talking long time about value in combination with CX, this TED Talk helps to understand value and use it in the right way. >>> Why values matter “VALUE IS A SITUATION INDEPENDENT DECISION HELPER” Delivering the right value at the right moment of time....
Interested in learning more about SAP Support but don’t know where to begin? Start now by registering to our next webcast! Join our next webcast to get a jump-start into all services and tools available to you from SAP Support. Everything in this session will help to familiarize you with SAP Support offerings and get you up....
You are invited to join our upcoming webcast on Incident Management ! When? Wednesday, May 12th, 2021 Time: 16:00 – 17:00 CET Register Today! The Customer Interaction Center is proud to present the following topics during this webcast: What steps you can take to get assistance for your technical issues The repositories of information and self-service resources available to you Helpful tips on how to....
¿Desea obtener más información sobre la variedad de recursos de soporte disponibles para usted y sus clientes y cómo usarlos mejor para interactuar con el soporte de SAP? ¡Para saber cómo, es muy fácil, simplemente regístrese aquí y únase a nosotros en nuestro webcast! ¿Cómo, cuándo y dónde la sesión sucederá? Fecha: 12 de mayo de 2021 Hora:....
We all know how important Customer Experience is and will be in future. We need to start thinking as a customer and move from there backwards to what we are doing. If we do so, we have done a huge step to gain trust. But what is trust? What is the foundation of trust? ....
Virtual May 20 Slides & Recording Dear Valued Customer, We would like to thank all the presenters that contributed to the success of the event. Please note that a wrap up blog will be published shortly on this page. Please find here the slides presented during the workshop. Please find the recording here. In case you are interested in further....
Are you new to marketing automations and want to learn about how to use Automations in SAP Emarsys Customer Engagement? Perhaps you want to brush up on your skills? Maybe you simply like to re-enforce what you already know? If any of this describes you, join the hour long Automation for Rookies webcast. This webcast....
The last months gave many organizations the opportunity to accelerate their digitalization – probably more by necessity than by choice. At SAP Innovate to Win, we also looked at digital strategies and tools to empower our customers to re-invent their business models and drive digital transformation. Here are some of the SAP tools, that we....
Slides The showcase and design-review slides from Stefanie, Ralph, Christoph and Kai can be downloaded here: ShowcaseSAP Fiori Makers | Employee staffing @ dm-drogerie markt – Showcase from Stefanie Sehm, Ralph Tonn & Christoph Ade ReviewSAP Fiori Makers | Employee staffing @ dm-drogerie markt – Review by Kai Richter Content In this SAP Fiori Makers....
We have put together what our ‘crème da la crème’ go-to tiles are on the SAP ONE Support Launchpad, and we wanted to share them with you. We feel that these features will help you get the most from support! Want to get started? Let’s go! Expert Chat We at SAP love our Expert Chat as it offers real-time....
Previous articles describe the Operations Control Center (OCC) as an integral part of SAP’s best practice operational model for IT organizations. Examples of advanced topics and applications relevant in and for the Operations Control Center can e.g. be found in part 1 (Robotic Process Automation), part 2 (Conversational Artificial Intelligence), part 3 (Intelligent Operations Analytics), and part 4 (Simplified Process Monitoring) of this article series. Intelligent....
This blogpost will explain how you can customise your SAP ONE Support Launchpad Tiles into groups so that they can be accessed easily in a way that best suits you. The SAP ONE Support Launchpad is our one stop shop for support. All its features can be accessed through the tiles available on the SAP ONE Support Launchpad Homepage. To get to the Homepage, click on the Home icon on the....
What if your entire organization was enabled to continuously innovate? How many times did you hear or read the word innovation only today? Yes, it’s everywhere and yet it is still abstract for many of us – a buzzword. Innovation spares no one. It is critical for individuals and organizations alike. It is important....
Today’s marketplace is nothing short of unforgiving. The right products and services must be built and delivered when and where customers demand them. Even unique solutions need to be adopted faster than the competition. Yet with SAP’s Business Technology Platform, businesses can deliver it all – no matter how uncertain the future may be. The....
On the first day of your software subscription contract, the named IT Responsible Person at your company will receive an email containing your system information, initial user and initial password. Note for security reasons, the initial password expires in 30 days. You must sign on and change the password within this time frame. If you....
As part of SAP Enterprise Support customers can request Continuous Quality Check Services. These services will connect you with an SAP Expert to analyze your system and/or situation based on real life data from your systems. Depending on the topic, you will be given the chance to provide more information (i.e. via questionnaire) that will be part of....
