In today’s fast-paced business environment, companies are constantly seeking ways to improve their operations and enhance customer experience. One emerging technology that has gained significant attention in recent months is ChatGPT, a language processing tool that enables businesses to automate customer service and support. By integrating ChatGPT and SAP FSM, companies can unlock a host of....
This blog post is part of a series of technical enablements on SAP BTP for Industries. Check the full calendar here to watch the recordings of past sessions and register for the upcoming ones! Authors: Alessandro Biagi, Edward Neveux and myself. Introduction In this first session of the series my colleagues Alessandro Biagi, Eddy Neveux and I will present a....
‘Teleporter’ is a Printer company which serves customers across various parts of the world. In this scenario, a printer had been installed in ABC software company on different floors out of which one was mal-functioned. Here we are showcasing how can we bake multiple technologies under one App using SAP intelligent Service Swim lane diagram....
Combining the right data from connected devices and bringing it into business context helps most companies to make digital transformation reality. SAP IoT offers an end-to-end, managed cloud solution for Industry 4.0. This solution generates business outcomes by combining real-world usage data from sensors and devices with business semantics such as master and transactional data.....
Storage Location (Warehouses) in FSM are important to the technician during the consumption of the material and posting the goods movement to S4. Considering FSM company(country), there can be multiple warehouses that belong to different regions across the country. The technician needs to be provided only with the related warehouses which he is addressing the....
Hello In this blog post, I would like to explain Time effort rejection using Time and Material journal module of SAP Field Service Management. When a Service Technician receives an Activity to service the Turbine(as an example) that is affected, he should fill the amount of work he has put in to Service the Turbine....
I recently had a conversation with the head of product management of a large complex machinery manufacturer. Each machine has many application variants, sold to hundreds of customers with thousands of installations across the globe and the machines can be operated for decades. He explained that he regularly gets urgent calls from a customer on....
