Nowadays every one of us is very familiar with ordering products via the web. But have you ever wondered why it is that difficult to get proper customer service when there are issues with your order or simply want to provide feedback? Gathering experience data (X-Data), however, and combining it with the company’s operational data (O-Data) is a crucial factor in today’s competitive environment.....
The search box is an ubiquitous widget present in almost all websites, that’s because free text searching is one of the most intuitive actions users can do online. System’s duty is to return results that are pertinent to the inquiry, while discarding what it is not. If consumers are satisfied with what you present to....
SAP and IBM on May 2nd, 2023 has announced that IBM Watson® technology will be embedded into SAP® solutions to provide new AI-driven insights and automation to help accelerate innovation and create more efficient and effective user experiences across the SAP solution portfolio. Announcement: https://newsroom.ibm.com/2023-05-02-SAP-to-Embed-IBM-Watson-Artificial-Intelligence-into-SAP-R-Solutions SAP Conversational AI is an end-to-end chatbot building program that....
In this current blog, we will discuss about cloud integration monitoring and accessing of message processing logs (MPL). The MPL stores information about the individual processing steps for each processed message in the tenant therefore providing the detailed overview of every individual messages on the tenant. To access MPL, we have got an OData API....
In today’s fast-paced business environment, companies are constantly seeking ways to improve their operations and enhance customer experience. One emerging technology that has gained significant attention in recent months is ChatGPT, a language processing tool that enables businesses to automate customer service and support. By integrating ChatGPT and SAP FSM, companies can unlock a host of....
Few months back I started exploring SAP BTP and realized that it’s a such a huge topic in itself that its nearly impossible to learn every bit of it. So I picked one topic SAP Conversational AI and started building a quick bot. My objective was to build a bot in conversation AI that pulls data from....
ChatGPT is a language model developed by OpenAI. It is designed to understand natural language, generate human-like responses to a wide range of questions, and carry out various language-related tasks. It has been trained on a large corpus of text data and can understand a broad range of topics. Its purpose is to assist users....
Hope all is going well! Quick Overview Myself & Kunj Bihari Shukla has been working on SAP Conversational AI Chatbots for a while and want to share one of the interesting use case in which, we will do an end to end integration from the S/4 Hana system to SAP Conversational AI Chatbot and then access the....
This blog post will give you an overview of how you can replicate information from SAP SuccessFactors to SAP Commissions using REST API. Sounds pretty basic right? How about we by leverage SAP’s Conversational AI and also use Speech-To-Text to accomplish our goal? Sounds interesting? Let us get started. Requirements: Create an account....
Introduction SAP Intelligent Robotics Process Automation automates the enterprise business processes. Cloud Studio is used to design the end-to-end workflows and the packages can be generated into the cloud factory in SAP BTP. On-premise agent is responsible for execution of these packages and act as digital assistant ( attended automation) or as a digital worker....
Hope you are doing great!! And wishing you a very happy read. We see that AI is touching almost every corner and helping people in getting their job done easily. Yeah AI is trying to fill the gap of repetitive activities easily and providing helping hands to the users by giving them the exact....
I am writing this post how we can combine AppGyver and SAP CAI together to achieve business goals. Let’s see how AppGyver can help in increasing the productivity in your day-2-day business activities – you can be so close to your relevant information which can improve decision making and off-course a fast way to take....
Introduction: I’m a Sales and Technical SAP Business One Consultant for around 15th years, in my experience users need to find new ways to realize their daily work. In this blog, I’ll explain how to connect an intelligent chatbot of SAP Conversational AI with SAP Business One using Service Layer (Extensibility topic). If you need more....
SAP S/4HANA, Cloud Application Programming (CAP) Model, Kyma and SAP Conversational AI (CAI) – these are all popular services and tools used by developers on the SAP Business Technology Platform (BTP). However, have you ever integrated all these components to build a chatbot powered by S/4HANA data? In this blog post, I will share my....
Hello All, Welcome to the part 2 of my earlier blog post. The expectation here is your have gone through the Part 1 of the Blog Post and if you had not you can find the link below : – Create a CDS Entity in SAP BTP, Expose the Entity as an OData Service to....
In this Blog, I will share with you solutions to three selected challenges, which occur when handling chat partner information inputs in SAP CAI. The upcoming challenges emerged when I was building a chatbot to record employee’s working times. In Figure 1, you can see a sample chat history of the chatbot I built. The....
The search box is an ubiquitous widget present in almost all websites, that’s because free text searching is one of the most intuitive actions users can do online. System’s duty is to return results that are pertinent to the inquiry, while discarding what it is not. If consumers are satisfied with what you present to....
In the previous blog post, you have learnt how to make the bot automatically extract entities from user input. In this part, we will focus on the “Build” tab and learn how to build the handling logic of our bot based on the extracted entities. Step 1: Add a “request-sales-order-creation” Skill A skill is a....
In previous blog post, you have learnt how to build the business process logic and let bot call the API to create a sales order. Okay, now let’s try to consume this bot in a webpage. Step 1: Enable the Webchat Channel 1. Open bot and switch to “Connect” tab, here you can see there....
Chatbots are appointed to return informations from queries or accomplish specific tasks by means of natural language. Conversational commerce apps answer from a wide variety of query types, both very detailed or generic: Have you fruit juice? I search for Voelkel apfel. Could you suggest me pale ale beers and vanilla ice cream for my party? Queries might affect word aggregation....
While developing applications for B2C or B2B purposes, it is always important to consider making it easier for customers to reach out to customer service in a faster way. For this reason, in this quick blogpost I’ll show you how to leverage SAP Conversational AI capabilities by connecting your chatbot with AppGyver using Facebook Messenger....
As part of AI & Automation SAP Community Tutorial Challenge 2022 , the below blog post will guide and demonstrate automation of a process within SAP Successfactors employee central Time off module . The below blog post has been co-authored by Nithyanantham Venkatesh Prabhu as well . A Demo video of the process has also been provided in....
This use case is developed as part of AI & Automation SAP Community Tutorial Challenge 2022. Co-innovators: Kannan P Nair , Ramana Mohanbabu This use case involves the following products: 1. SAP Process Automation 2. SAP Conversational AI 3. SAP WorkZone 4.SAP AI Business Services Problem: With the growing demand of investors to understand a company’s performance in non-financial....
SAP Conversational AI is powerful platform to build chatbots. You can chat with your bot to query the weather, enjoy a joke, and even more, create a sales order. Here I’d like to share with you how to build a sales bot (for creating sales orders) using the community edition of SAP Conversational AI. In....
In my last blog post Calling SuccessFactors OData APIs via iRPA 2.0 I wrote about how we can create an automation which is calling a SuccessFactors API for performing upsert operations. The automation however also needs to be invoked. For this I worked on developing a chatbot which would call the API based trigger of the automation.....
Even the best of intentions might lead to bad outcomes. This is also true for chatbots. Infamous examples of chatbots gone rogue include Microsoft’s Tay or Korean Luda Lee that both fired off hate speech and homophobic insults at users. Since more and more chatbots and voice assistants, also called conversational agents (CA), penetrate our....
Scripting inside SAP Conversational AI chatbots is a key feature, enabling developers to parse API responses or convert bits of conversations to display the way they want. The developers in the community ask how to do all kinds of crazy things within scripting. Well, not really crazy, but developers are used to doing whatever they....
Since SAP Conversational AI introduced the speech-to-text client API, it’s worth taking a look at all the ways you can control your chatbot from the client side. You can: Add a button to open and close the Web Client. Let your app send a message to the chatbot Provide your chatbot with client information from....
In my blog post 2 weeks ago, I talked about how to use the SAP Conversational AI speech-to-text features with IBM’s speech-to-text service to your chatbot. Now I want to show another fun way to implement speech to text, but with a 3rd-party JavaScript service that kind of mimics Siri and Alexa. The speech-to-text documentation is available....
Hi Experts, Hope all is going well! Quick Overview Krishna Chaitanya Nandimandalam & Myself has been working on SAP Conversational AI Chatbots for a while and want to share one of the interesting use case in which, we will do an end to end integration from the S/4 Hana system to SAP Conversational AI Chatbot and....
Happy New Year! If you’re like me, 2022 has started with some very cold weather and the occasional fresh snowfall. But despite the frigid temperatures, the beginning of a new year is a cause for celebration – a time to celebrate new opportunities, new resolutions, and for many, an entirely new beginning. That’s why it’s....
Introduction Our SAP power users use Microsoft Teams as their primary communication platform. As the SAP design team, we wanted to enable them to request SAP master data changes using Teams. This would not only enable them to initiate the required changes at any time, but it would also eliminate the need for a separate....
Hi, How can I fetch tenant id of BTP account in SAP chatbot? I integrated SAP cai chatbot in BTP account and now it’s chatbot is displayed into fiori app. We want to implement build chatbot using Saas model. Currently all our customer is owning thier own BTP account. So first requirement is to fetch....
While connecting chatbot to any web site there I see conversation saved for under General Settings(see attached image). But I don’t see such option with Slack integration. I want reset the conversation after some time limit in slack. How can I do that? Please help me and thanks in advance.
SAP Project Coach is now available for partners and customers. SAP Project Coach is a chatbot which provides expert SAP S/4HANA implementation knowledge. Additionally, this tool offers coaching sessions provided by a global pool of SAP S/4HANA experts. The usage of the chatbot is free of charge, while the coaching session has a cost associated.....
Re-imagined with a focus on usability and driven by customer feedback, the new Built-In Support elevates the in-product support experience, providing effortless access to the top tasks, features and functions of SAP’s Product Support. The new Built-In Support provides 1-touch access to the major pillars of SAP’s Support, with a mission to reduce disruption....
SAP will be launching a new SAP Partner Finder on July 29, 2021, which has been redesigned to reflect the evolution of our partner program and to offer a greatly enhanced user experience with improved search capabilities and simplified market language. The SAP Partner Finder on SAP.com allows prospects to find partners that best fit their needs....
Business requirement I worked on this project with my colleague Albert Neumueller, and we were trying to improve a SAP Conversational AI Chatbot based on Skills, our Digital Purchase Assistant: this type of bot is very well suited to handle different conversation types, from direct answers to questions to complex user statements where the bot....
Just wanted to thank the developers for now making buttons that trigger a skill to work also in Microsoft Teams. Here’s my bot that retrieves baseball player statistics. After entering a name, and clicking Yes, it is supposed to trigger a skill but instead would just display the GUID for the skill. Now, the skill gets....
Hi SAP Community, Here are the newest features released in SAP Conversational AI in May! Feature of the month #1 Enhanced User Experience with New Platform Design Benefit from first-class accessibility and usability with the new platform design. Your bot building experience has been enhanced by focusing on performance and responsiveness, including: The implementation of consistent behavior for....
I am very happy to introduce our Topic of the Month activities in SAP Community with this blog post. I take this opportunity to first un-zoom from our product, SAP Intelligent RPA, and describe SAP’s broader strategy for low-code/no-code process automation. Indeed, 6 months ago McKinsey reported that the digitization of companies’ core internal operations, and of....
Introduction Succeeding in the Experience Economy means that businesses listen, understand, and act, in a continuous and connected cycle of improvement. Employee XM means putting people at the heart of your business and get the breakthrough employee insights that drive your business forward. In this blog, we will present one of the our HR innovative....
