This blog post is the third part on how to integrate SAP Cloud for Customer with your Central Analytics solution and focuses on Monitoring the data replication. The complete blog consists of the following parts: Technical Connectivity Data Integration / Data Load Monitoring (this blog) Monitoring Monitoring can be done on both....
No one would want to work on a system that is slow , we understand that there are quite a few times users are facing performance issues and they are reported to SAP via incident Performance being a very vast subject and this can occur because of multiple factors which has different methods for analysis....
At the time of execution of the reports from Business Analytics Work Center, you may notice few of the errors/warnings. Here in this blog i want to highlight some of the common scenarios which are noticed in any of the standard/custom reports available in the “Design Reports” work center view. Scenario 1 Report cannot be....
Hello there SAP Community avid readers Today we will cover in a SAP Blog a situation that I came across with one of our customers, leading me to the creation of this KBA here. Let us suppose that you are creating a Product List and you are trying to find a product in this pop-up menu: You....
Hello there SAP Community avid readers Today we will cover in a SAP Blog a situation that I came across with one of our customers, leading me to the creation of this KBA here. Let us suppose that you are creating a Product List and you are trying to find a product in this pop-up menu: You....
In this blog let’s take a closer look at the various steps inside an Integration Flow (iFlow) that supports extension and purpose of each. The idea is to get an understanding of all the steps in the delivered content so that it becomes easier in case of a debugging is required or one can develop....
End to end to performance consists of the time spent in the client (browser/device), the server and the network. Quite a few factors influences performance in terms of client settings, network setup and how you customizations are implemented. The following articles and how-tos will help you run C4C with optimal performance. Performance Analysis Blogs....
I am writing this blog post to show you how to create Dashboards in the Responsive User Interface, also known as Fiori. But… What is a Dashboard? A dashboard allows you to have a friendly visualization of your business data. It can also store multiple data sources/reports into one. A consistent and organized dashboard is....
This is a continuation of earlier blog Extending standard integration flow to support Customer extensions. In this blog let’s look at how to implement the exit points provided in the standard content with an example. The example Integration Flow used is, Replicate Stock Location from SAP Business Suite from package SAP Cloud for Customer Integration with SAP ERP. As....
In the new 2102 release, SAP Business ByDesign & SAP Cloud for Customer built-in support is introducing an enhanced Support Interaction Survey process, providing a faster and more immediate way for you (key user) to send feedback to Support. Background: Previously, the Support Interaction Survey was sent to you (key user) via email after an....
In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Cloud for Customer it will no longer be possible for key users to forward an incident with priority high or....
In this blog we will try to cover aspects on how to execute the new features that are there for release version 2105 for survey, such as attach a survey response summary to a follow up task that is created, so that the sales representative / field executive can attain more insights out of it....
In my previous blog I described the scenario how you can create an ERP sales quote follow-up document from a C4C opportunity. This blog focuses on the setup and creation of an ERP sales order from a C4C sales quote. C4C sales quote => ERP sales order How to trigger the follow-up document creation? ....
This blog post is the second part on how to integrate SAP Cloud for Customer with your Central Analytics solution and focuses on the Data Integration / Data Load part. The complete blog consists of the following parts: Technical Connectivity Data Integration / Data Load (this blog) Monitoring Data Integration / Data Load....
Writing this blog has been in my bucket list for a long time now… Thanks to a recent inquiry, finally, I had the opportunity to put my ideas into words. While some of the best practices shared below are specific to C4C OData API, majority also apply to other OData APIs. Thus, I hope they....
The SAP Contact Center (aka CCtr) is a communication solution for multi-channel contact centers and contact-intensive organization. It replaces traditional communications systems hardware with a software-based IP telephony solution. The SAP Cloud for Service (aka C4C) is a powerful Service solution that can be used for both Contact Center scenarios and Field Service scenarios. Integrating....
The purpose of this document is to explain the steps needed to enable the “Donut Chart” options on the Custom OWL screens (usually created on the Custom BOs). Before we get into the details of the technical steps, let’s understand few things about the Donut Chart representation on the OWL screen. Donut Chart representation on....
As with the case for new generation of IDOC types, most of the IDOC used in SAP Cloud for Customer (C4C) integration are Function module based IDOC, also known as generated IDOC. In this case IDOC type and ALE interfaces are generated using transaction code BDFG (ALE Interfaces from Function Module), based on a complex....
With the new 2108 release, Business Collaboration is now simplified with the Integration of Microsoft Teams and SAP Sales and Service Cloud(C4C). This integration caters to the following business values: Follow my latest blog post for Share Workspaces and Deal Rooms feature in details. An embedded in-app integration of SAP Sales Cloud with Microsoft Teams to enhance....
Hello all, As you now know how Archiving is working one of the remaining questions are, Which Business Objects can be archived? What are the criteria which must be fulfilled so the instance will be archived? Here are the answers. with an update for release 2302 2305. If a Business Object wants to support Archiving it need to fulfill....
As an administrator, you can broadcast reports and dashboards by e-mail. It enables business users to analyze report data without necessarily having to log on to the system and navigate to the report. This blog will help you to understand how to create a broadcast and some broadcast options. Create a Broadcast Let’s imagine a....
A couple of customers have been asking me how to add a target line in their charts during the last weeks. And the answer is: we do not provide a standard target lines in any kind of chart. However, there is a trick (or maybe… a workaround :D) that might help you to achieve your....
Export Business Object Change Logs/ History into Microsoft Excel There are many business scenarios for which you need to be able to see the change history or change logs of a document. Audit purposes is certainly one of the most important. But also for analytical purposes or process/data minings this information is important. How to....
SAP Cloud for Customer ERP Business Partner Integration Performance Improvement available in test systems since February 2020 (productive with 2005) As of the February 2020 release in SAP Cloud for Customer, we added a performance improvement to test deployments regarding the replication of business partners from SAP Cloud for Customer to SAP ERP. This....
Experiences from SAP internal Validation Project My colleague Eduard Stelle and I are recently worked in an SAP internal validation project where we tested the conversion from SAP ERP to S/4HANA including an integration to SAP Cloud for Customer. This blog describes our proceeding and experiences with focus on the SAP Clod for Customer relevant activities. Links This....
We deliver standard CPI content for C4C integration with various products like SAP ECC, SAP CRM, SAP Marketing, Employee Central etc. But in most cases some enhancements are needed at the mapping level to pass additional information between systems, which are not part of standard content, but specific to customer implementations. In such cases the....
Usually the first thing comes to mind when facing an unexpected behaviour while working with SAP Cloud for Customer is to open a case to SAP Support. However, sometimes this situation could be a more straightforward error or a simple behaviour confirmation. Those incidents are going to go through the whole case lifecycle and it....
In the current release 2308 we support now access restriction on the search list (Work Center Administrator –> View Archiving). As we use the standard Enterprise Search (ES) mechanism, we will still show all hits fulfilling the query as this is plain text for ES. But when you select an entry, the resp. data is retrieved from the....
In this blog, we will discuss how to configure the service group using local integration scenario in SOAMANAGER. This is useful when you want to replicate master data from S/4 to more than one external system (example SAP Cloud for Customer aka C4C and SAP Fieldglass), using Data Replication Framework (DRFOUT). It is recommended to....
Embedded SAP Analytics Cloud in C4C Since 2105 Release SAP Cloud for Customer does not only have native Business Analytics to provide insights into your data but also offers embedded Analytics (based on SAP Analytics Cloud – SAC) functionality. This is part of the overall SAP Strategy to have a single analytics and reporting engine....
Sometimes you can face an error message, inconsistent behavior, sync errors, etc. when working on Outlook Add-In. Such events are store on log files, a log file is a file that records either events that occur in the software. Usually the content of this files can be used for technical analysis like in SAP....
This blog post provides an overview of few interesting and key integration features between SAP Sales and Service Cloud and Microsoft Teams. These features help Sales Team for better prioritization and simplified and seamless collaboration. The features are: Sharing of workspaces – Business users can share any working area of SAP C4C via MS Teams. For....
This is a step by step guide on how to integrate SAP Cloud for Customer (C4C) with your central analytics solution (SAP BW/BI). SAP Cloud for Customer allows to expose analytical data to central analytics solution like SAP BW / SAP BI via ODP or analytical OData. While the OData API allows to directly access....
In this blog I want to explain how we have designed Archiving in C4C (available from 2011, see this Product Information) and how it works (not immediately after you active it in the Business Configuration ). Also with an update for release 2208: As we experienced in some customer systems with a heavy load we optimized for....
Sometimes you can get an annoying dump like the one below. In such a scenario, the screenshot above is not enough for support engineers to identify the root cause. If you are reporting a dump issue, please also provide the information, including without limitation, listed as follows. Did all users face the same dump? ....
Some of the audience might also remember one of my childhood’s favorite animated TV series “Voltron”. It was a ”science fiction cartoon” featuring a team of pilots who control lion-shaped robots that combine to form a larger, “more powerful” robot called Voltron. This is how I see BTP: “Voltron”. (BTP and the BTP services / Voltron and the lions). In fact BTP is....
This article is intended to help other consultants like me regarding known issues, scenarios and limitations regarding SAP CPQ system. During the implementation I had some requirements that were not very clear in the SAP HELP GUIDE if it was technically possible to implement, but it was latter clarified by SAP in the incidents or....
In the course of implementing a business requirement, I recently had to calculate the difference between two DateTime fields in SAP C4C for reporting which calculates ticket assignment time from the creation. However, I couldn’t find any straightforward blog that provided a simple solution to this problem. Fortunately, SAP provides a function called Delta() that....
Built-In Support is a digital support platform which allows user to find help, create tickets and contact support right in your sales cloud application. The support model seeks to achieve a qualitative upgrade in customer support experience.It enables users to get support in real-time within their current product. By providing efficient,simplified, and guided support channels, users....
Export Business Object Change Logs/ History into Microsoft Excel There are many business scenarios for which you need to be able to see the change history or change logs of a document. Audit purposes is certainly one of the most important. But also for analytical purposes or process/data minings this information is important. How to....
Use Case: Suppose a Utility company wants to provide you an offer with a quote on electricity. You go to their website; enter how much electricity you usually consume and click “request more information” after providing name and email address. Afterwards automatically a C4C lead will be created in sales cloud and a sales rep....
How to Integrate Customer Birth Date Field from SAP ERP to Cloud for Customer With Cloud Integration
I faced this issue when I was asked to get all individual customers’ birth dates from the SAP ERP database to C4C. At a glance, it seemed like it was an easy task and only additional mapping would be needed for fulfilling customer requirements. But It was not as easy as it looked. I have....
“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.” — Steve Jobs Standard integration offers Commerce Quote bidirectional flow between SAP commerce and SAP C4C system. Sales Quote Process is Bi-directional depends upon the Code List mapping Just as an idea, I had....
In this blog, you will learn how to develop a new custom data source in SAP C4C. This data source can be used further for developing a new report, key figure or a new custom KPI. It means, developing a data source gives us more flexibility to develop more helpful analytical dashboards and reports. 2.....
With the new release 2302 we added additional selection criteria to determine which instances shall be considered for Archiving. After you have enabled an object for Archiving you can add below the original list some criteria for Sales Organization Country / Region with their own retention period Before Archiving. Let’s look at this example below: The overall....
In the SAP Commerce Quote business use case with C4C (SAP Cloud for Customer) integration, the quote request process is streamlined and made more efficient by utilizing the capabilities of C4C. C4C allows sales representatives to access customer information and data, as well as manage quotes, sales orders, and other processes in one centralized location....
In this blog, we will learn, how to generate Access Token Via REST API with Body of type Form using ABSL Code in SAP Cloud Application Studio. We will at first show how we can do the same using Postman and afterwards go to the details of sending this request using ABSL Code. 2. Sending....
The design of sales and service processes is always a key challenge. To make the business process more robust and efficient, we all need to automate certain tasks. Here, I will be highlighting a key feature of SAP C4C for sending out automated e-mails using workflow with dynamically selected attachments and adding them in e-mail....
Embedded SAP Analytics Cloud in C4C Since 2105 Release SAP Cloud for Customer does not only have native Business Analytics to provide insights into your data but also offers embedded Analytics (based on SAP Analytics Cloud – SAC) functionality. This is part of the overall SAP Strategy to have a single analytics and reporting engine....
Solution Order Management represents an end-to-end process that spans from creating a solution order to delivering products of different categories, such as physical goods, one-time services, long-running services, and subscriptions. This includes the integration with invoicing and controlling. Business Use Case Showing the capabilities of integrating C4C with S4 Solution Order Key Capabilities and Business Benefits ....
Data Load from S/4 HANA to C4C SE38 – Execute COD_ERP_ORG_UNIT_EXTRACT Organizational Data SE38 – Execute RHALEINI Employee Data DRFOUT Customer Master/Relationships BD10 Material Master SE38 – Execute RCOD_CONDITIONS_EXTRACT Offline Pricing SE38 – Execute RCOD_SALES_ORDER_EXTRACT Sales Orders/Quotes Monitoring – IDocs or Webservice Message Monitoring WE02 / WE05 To display IDocs / IDoc Lists BD87....
In this blog post, we will look at the history of Intelligent Sales Add-On, followed by the features available. Then we’ll look at the prerequisites for enabling Intelligent Sales Execution in our C4C tenants. ISE_History Let’s look at how Intelligent Sales Add-On has evolved over time. Connor Murphy and Ray Smith founded Data Hug Limited....
Como administrador, você pode alterar aplicativos para sua própria terminologia e realizar a tradução para outros idiomas por centros de trabalho de aplicativos. Por exemplo, utilizando centro de trabalho “Clientes”, você pode alterar o campo de nome “External ID” para “ID do Cliente”. Existe duas alternativas para realizar a tradução / adaptação de idiomas. Nas....
The 2202 release (February 2022) for SAP Cloud for Customer is nearly ready to be deployed. We will adding the release webcast related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive. 2202 Release Briefing for SAP Sales Cloud & SAP....
Delivery Scheduling in OTC [Order to Cash Process] is a Process of Determining Delivery Dates and Confirm Quantities for each Material/Line Item in a specific Sale Order. SAP has the standard parameters to Determine it into the Sale Order… A Pick Pack Time B Loading Time C Replenishment Lead Time [RLT] D Transportation Lead Time....
In this blog we will try to cover aspects on how to execute the new features that are there for release version 2105 for survey, such as attach a survey response summary to a follow up task that is created, so that the sales representative / field executive can attain more insights out of it....
What is AppGyver ? The world’s first professional no-code platform, enabling you to build apps for all form factors. AppGyver Composer Pro is the best no-code, drag&drop app development environment I’ve seen. It allows you to create both web and mobile apps for Android (even Android TV) and iOS, packs tons of flexibility, and offers most....
Are you getting a dump during node instance creation via SDK? This can be observed when you are trying to perform a Save action in the UI. However, instead of saving the record, the system throws a runtime exception (500 Internal server errors) without any valid error messages in the UI. If your answer to....
Hello Everyone, Hope you are doing well and safe too ? Hyperlink helps us to navigate from one screen to another screen hasslefree.Saving a bookmark for google URL saves your time & efforts to re-enter the URL every time.Now just imagine having a dynamic URL that takes you to a execute defined URL with defined....
On the first day of your software subscription contract, the named IT Responsible Person at your company will receive an email containing your system information, initial user and initial password. Note for security reasons, the initial password expires in 30 days. You must sign on and change the password within this time frame. If you....
As part of SAP Enterprise Support customers can request Continuous Quality Check Services. These services will connect you with an SAP Expert to analyze your system and/or situation based on real life data from your systems. Depending on the topic, you will be given the chance to provide more information (i.e. via questionnaire) that will be part of....
