Innovating a system that took 50 hours to produce customer bills each month

The largest integrated telecommunications company in Taiwan, Chunghwa Telecom Co. Ltd. operates in an industry characterized by constant change and fast-evolving technology. Chunghwa needs to be agile to compete, but a cumbersome customer billing system was holding it back. To generate a monthly bill, accounting teams had to manually reproduce more than 300 pieces of information from one system before transferring this data to a second system. This highly labor-intensive process hampered timely delivery and was prone to human error. Chunghwa needed a powerful automated solution to help it integrate this data and free teams to take on value-added work.

Integrating Two Billing Systems to Produce Invoices More Efficiently with SAP® Intelligent Robotic Process Automation

Chunghwa uses SAP Intelligent RPA to automate a billing process in which teams previously were manually collating more than 300 pieces of information from one system and transfer it to a separate system to create and send a monthly bill, which used to take 50 hours a month. In addition, automation eliminated the need for a year-long, expensive project to build an entirely new billing system.

Some of the highlights of the solution which delivered quick RoI with the lower total cost of ownership:

• 83% reduction in time needed for monthly bill creation
• Saved a budget of US$200,000 to build a new billing system
• In one month, two persons automated the billing system using Intelligent RPA compared with one year and more than 10 developers required for the new billing system
• Increased efficiency of accounting staff, who can perform accounting follow-up operations more quickly

“SAP Intelligent Robotic Process Automation gives us the agility to redirect our hard-working teams toward high-value activities and processes” explains Daniel Kuo, Director, Chunghwa Telecom Co. Ltd.

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