SAP Notes 2161288 and 2313846 introduce report CRM_IC_CHECK_CUSTOMIZING which helps me a lot when supporting CRM Interaction Center issues. In this blog, I would like to share with you how. The main reason why I like this report is, it gives me a quite easy overview on how a CRM IC Web Client business role is set up on customer site and I....

SAP is “The Experience Company powered by the Intelligent Enterprise” with SAP S/4HANA as its Digital Core. To ease the adoption of the Digital Core, SAP is providing lots of assets and accelerators, along with tools to consume them. This article will clarify some of the accelerators and the tools in question and how they can support the complete lifecycle:....

  Innogy SE: How Is a Major European Utility simplifying Digital Transformation through agile Application Management? #Innovation #SAP_S4HANA #SAP_Solutionmanager #SAP_Activate One of Europe’s leading utilities, Innogy SE is dedicated to offering smart, safe, and intelligent energy solutions. Always at the forefront of product and service innovation, Innogy also knows that simplicity and unification are key to....

The Customer Interaction Center (CIC) is available 24*7*, 365 to provide customer support in our interactions via phone, chat, e-mail and Twitter  The Customer Interaction Center understands the importance of the human element of support so, we’ve created a series of Support Videos to guide you on our most frequently asked questions. Our global team are keen to share their expertise.  Meet our team members from Brazil, China, India,....

In the new 2102 release, SAP Business ByDesign & SAP Cloud for Customer built-in support is introducing an enhanced Support Interaction Survey process, providing a faster and more immediate way for you (key user) to send feedback to Support. Background: Previously, the Support Interaction Survey was sent to you (key user) via email after an....

In order to further harmonize our support processes and decrease our solving time for critical issues we have introduced a new mandatory step when forwarding urgent incidents to SAP Support. In the upcoming 2102 release of Cloud for Customer  it will no longer be possible for key users to forward an incident with priority high or....

If you run SAP Product Configuration or SAP Solution Configuration for SAP Commerce on-premise, you will most likely need one day to check the version of the installed SAP Product/Solution Configuration Runtime Engine to either ensure its up to date or verify it was properly updated. You might also need to verify that all your....

You may know that some S-Users have more authorisations than others. A Super Administrator is the person in your company with a S-User with the complete authorisation package, this S-User can create new S-User Ids or delete them, and assign them authorizations. Each company has at least one Super Administrator and, if you have cloud installations,....

Support is naturally a data-intensive business. Leaders have access to tons of operational data, customer sentiment, and experience data. It was not until process mining technology and Journey-to-Process approach was available that we were finally able to connect the data sets and understand the cause-and-effect relationship. The process mining insights uncover opportunities to rapidly introduce....

Forgot your S-user password? No problem – the power is in your hands! Password reset for S-users is a self-service: No need to contact your Super-administrator or SAP Support. You can reset your own password for the SAP ONE Support Launchpad or SAP Support Portal by following the steps below:  Go to Forgot My Password     Enter your S-user ID. Even though they say it’s okay to....

In this blog post, we discuss how to create SAP BTP Cockpit account and how to add your SAP BTP account to Cloud connector. We will discuss as below: SAP BTP cockpit configuration Cloud connector configuration Add services Subscribe service Add yourself to service Admin roles Access the service 1.SAP BTP cockpit configuration: Create destination....

There may be a new check in the EarlyWatch Alert report that asks for your attention, and you may have questions: What is it about? I do not see the check in my report! Why? Should I be worried? What happens if the sequence reaches its limit and what shall I do then? How do....

Facing a technical question related to your SAP product? SAP Support’s live support channel Schedule an Expert let’s you book a 30-minute call with an SAP Support expert so you can collaborate live on a technical topic of interest – at a time that is convenient for you. Schedule an Expert is one of Product Support’s....

Self-service relies on a knowledge experience for our users that is effortless and intelligent. For this reason, we are especially pleased to announce the launch of a new ‘Support Knowledge Search’ experience, starting May 23, 2023. This new experience ensures: Access to a world-class intelligent search and relevancy platform, powered and automatically tuned by artificial....

The SAP ONE Support Launchpad is migrating to SAP for Me as your central entry point for SAP support, alerts, metrics, and insights into your SAP product portfolio. Here is an overview about what’s important to be aware of: 1. Redirect Starting April 22, 2023, when accessing the SAP ONE Support Launchpad, you receive a pop-up redirecting you....

As shared in our previous blog post, the SAP ONE Support Launchpad is migrating to SAP for Me: Starting April 22*, you will receive a pop-up asking you to ‘Make SAP for Me your new entry point’. SAP for Me is your new personalized central entry point for SAP support, alerts, metrics, and insights into your SAP product....

SAP strives to provide a more harmonized and integrated support experience that is simple to use and available for all SAP solutions. As a major step in this direction, the SAP ONE Support Launchpad is migrating to SAP for Me as your central entry point for SAP support, alerts, metrics, and insights into your SAP product portfolio.....

Did you know? Expert Chat can answer 2 out of 3 technical questions during the first chat and within an average of 30 minutes! This channel supports a much faster resolution than traditional ways. In addition, the language barrier is also eliminated as chats are getting simultaneously translated. Let’s have a closer look.  Unlike any....

The motivation behind this blog is to give an overview about the best practices when it comes to real time job processing within Data Services. For Batch Jobs, a numerous amount of performance tuning metrics, best practices are readily available and can be implemented with the references, whereas here real-time job optimization best practices have....

Hi, I’m Solution Finder, I’ll be your server for today. Can I take your order? The Solution Finder for SAP EarlyWatch Alert app will publish a new feature on 27th of February 2023 which is remarkable: Now it is the customer’s choice which alerts are relevant and which not. The service will stop bothering with any unwanted....

In our previous community blogs on ‘Predictive and Preventative Support we shared updates on how Hot & Trending content is live in the SAP Support Portal and within the Support Assistant.  In SAP for Me you can now view Hot & Trending content recommendations that are System-specific in SAP for Me! The “System-specific SAP Notes/KBAs” card presents a....

In this blog post , i would like to share powerful feature “a centralized troubleshooting guide” in a SAP Business Application Studio  or Visual Studio Code as knowledge base to find  common solutions to frequently occurring issues while using SAP Services & how to access below features in SAP Business Application Studio or VS Code. Guided Development tool in....

We are pleased to inform that the SAP for Me portal is now available in multi-languages. Based on your browser settings, SAP for Me will be displayed in your preferred language. We support 7 languages: English, German, Japanese, Simplified Chinese, French, Portuguese, and Spanish. Here are some instructions on how to change your browser language settings: Google....

The SAP EarlyWatch Alert service covers many topics regarding system health, performance and security. This blog describes how you can self-organize your consumption of the service to get the most benefit out of it: Stay informed about urgent topics by setting up notifications, schedule regular meetings to follow-up the comprehensive alert list and pro-actively seek....

Many of you in SAP Community have already heard about the Next-Generation Support services available to you now. However, it has been 7 years since the launch of that campaign, and since then, we have already reached the next generation of our support services. Our promise of delighting customers anytime, anywhere, and via any channel....

In our previous community blog on Predictive and Preventative Support we shared an update to show how HOT & Trending content is now being displayed within Support Assistant when reporting an incident in SAP ONE Support Launchpad.  We have now enhanced how we show HOT & Trending content as customers navigate through the Support Assistant.  What does this mean for customers?  As customers use Support Assistant to....

  The EarlyWatch Alert team has released a new feature to get a notification if there was no new SAP EarlyWatch Alert report generated in the last 14 days. In most cases, this happens because the SAP system has stopped collecting or sending analysis data to SAP. It is important to fix the underlying issue....

We want to make things simpler, easier to use and to provide a harmonized support experience with everything you need. Today, we are pleased to share with you that all applications known from SAP ONE Support Launchpad are now fully integrated into SAP for Me, your personalized central entry point to SAP’s support. Currently both SAP ONE....

If you run SAP Product Configuration or SAP Solution Configuration for SAP Commerce on-premise, you will most likely need one day to check the version of the installed SAP Product/Solution Configuration Runtime Engine to either ensure its up to date or verify it was properly updated. You might also need to verify that all your....

To follow-up from our previous external go-lives on SAP ONE  Support Launchpad and support assistant we are now LIVE with Hot, Trending and Additional content for all products located in the SAP Support Portal. What does this mean for customers? Now when customers are on their product page, they will have real-time information on which SAP Knowledge Base Articles (KBA) and Notes are trending at....

The SAP Download Manager is a free tool that allows you to download multiple files simultaneously, or to schedule downloads to run at a later point in time.     You can download the SAP products that are associated with your S-user ID. Downloading files requires the Software Download authorization; to request it, contact a user administrator in your company.  The SAP Software....

Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, achievements, and educational offerings. The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with SAP solutions, no matter your choice of deployment. Subscribe to regularly receive latest news and stay....

Are you an SAP S/4HANA Cloud customer and interested in learning more about the products and tools available to help you run effectively? If so, then I invite you to join our SAP experts to learn about SAP Cloud ALM. Before you can access the links below, a one-time registration in the SAP Learning Hub,....

Dear Valued Customer, On February 22nd, we delivered a virtual 2 hours SAP MaxAttention Innovation Workshop focusing on “How SAP Premium Engagements support you on your Sustainability journey”. Holger Knödler, Senior Product Manager, Premium Engagement Services introduced us to the topic Sustainability within SAP Premium Engagements. While sharing the SAP’s exampler and enabler strategy including....

Are you an SAP S/4HANA Cloud customer and interested in learning more about the products and tools available to help you run effectively? If so, then I invite you to join our SAP experts to learn about SAP Central Business Configuration with SAP S/4HANA Cloud. Before you can access the link below, a one-time registration....

Denken Sie über Ihren Weg zu SAP S/4HANA nach? Möchten Sie wissen, ob es Showstopper für Sie gibt und wie Sie damit umgehen können? Möchten Sie einen personalisierten Bericht über die Änderungen vom SAP ECC 6.0 zu SAP S/4HANA haben, den technische und Business User diskutieren können? Hätten Sie gern deutschsprachiges Training zu diesem Bericht? Der SAP Readiness Check for SAP S/4HANA bietet Ihnen....

Agenda Slides & Recordings (Day 1, Day 2, Consumer & Retail Industries BR, Automotive and Industrial Manufacturing Industry BR, Utilities and High-Tech Industries BR, Oil & Gas Industries BR) Dear Valued Customer, On April 5-6, 2022, we hosted a 2-Day virtual SAP MaxAttention Innovation workshop covering Industry Innovation topics such as Industry Cloud, Industry 4. Now, and Sustainability Management. The speakers....

Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, achievements, and educational offerings. The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with SAP solutions, no matter your choice of deployment. Subscribe to regularly receive latest news and stay....

Are you an SAP S/4HANA Cloud customer and interested in learning more about the products and tools available to help you run effectively? If so, then I invite you to join our SAP experts to learn about SAP S/4HANA Cloud Embedded Analytics. Before you can access the links below, a one-time registration in the SAP....

    Thank you to all who tuned in to my keynote at the ASUG Next-Generation SAP Center of Excellence virtual conference on May 4, 2021, and for your interest in learning more about the topics that are relevant to your Customer Center of Excellence (Customer COE) and that make it the foundation to your....

Interested in learning more about SAP Support but don’t know where to begin? Start now by registering to our next webcast! Join our next webcast to get a jump-start into all services and tools available to you from SAP Support.  Everything in this session will help to familiarize you with SAP Support offerings and get you up....

Master your data volume management (DVM) knowledge and apply it directly to your individual SAP BW/4HANA systems. How? Just join our interactive e-learning about the data volume management app tile covering SAP BW/4HANA systems to get enabled to configure and operate the DVM launchpad group in SAP Solution Manager 7.2. Starting with an overview of the data....

The way we consume reporting has changed radically in the last decade. Piles of paper with service results and reporting in printed documents is a picture from the past and everyone is familiar with dashboards, e-Readers and inter-active charts used on laptops and mobile phones now. In addition, the expectations are high that statistics not....

You are invited to join our upcoming webcast on Incident Management !   When? Wednesday, May 12th, 2021 Time: 16:00 – 17:00 CET   Register Today!  The Customer Interaction Center is proud to present the following topics during this webcast:      What steps you can take to get assistance for your technical issues      The repositories of information and self-service resources available to you      Helpful tips on how to....

In this blog post you will learn how we are constantly improving the Enterprise Support Reporting Cockpit with the help of your feedback!  This empowers our customers to make business decisions that directly affects them. Due to this feedback we have made already many changes and / or we are working on the changes requested by YOU:....

Re-imagined with a focus on usability and driven by customer feedback, the new Built-In Support elevates the in-product support experience,  providing effortless access to the top tasks, features and functions of SAP’s Product Support.   The new Built-In Support provides 1-touch access to the major pillars of SAP’s Support, with a mission to reduce disruption....

We have put together what our ‘crème da la crème’ go-to tiles are on the SAP ONE Support Launchpad, and we wanted to share them with you. We feel that these features will help you get the most from support! Want to get started? Let’s go!   Expert Chat We at SAP love our Expert Chat as it offers real-time....

Build the skills that drive value Hello Community! Find here the SAP Enterprise Support Academy Update on latest news, achievements, and offerings.The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with SAP solutions, no matter your choice of deployment. Subscribe to regularly receive latest news....

Do you have difficulty selecting the correct component when creating an incident? Or, did you wish you knew exactly what details to include when submitting an incident? Support assistant is here to help you. Create the perfect support incident with ease and deliver it straight to the correct experts in that product area the first time,....

Do you ever find it difficult to get the answers you want from Product Support? It might be because you are not aware of all the latest FREE support offerings available. Learn about all the support offerings available to you so you can find solutions, faster! What is the Product Support Accreditation? The Product Support....

Dear SAP Community, We are organizing a virtual innovation event in October for the EMEA North region. Our topic is How to get the most of the SAP Enterprise Support portfolio, and we wanted to know what are the topics you would like to hear from us. Don’t get us wrong! We know our stuff, and we....