With massive automation and digitalization there are ever-growing touchpoints from where experiences can be gathered – be it for products, from customers, from employees or for brands. In the light of GDPR compliance and other industry specific privacy norms like HIPAA, HITECH Act, etc. it becomes momentous that any data capturing, and processing tool should....
Qualtrics is a great tool for building and distributing surveys related to different operations. But what if we want to use the experience data obtained from surveys for different analysis or other activities. How do we integrate Qualtrics with our back end service such that every time a new survey response is posted, the data....
Qualtrics is a great tool for building and distributing surveys related to different operations. In the previous blog post we have seen how to integrate Qualtrics surveys with our back end services. Now, lets discuss a new use case. What if we have to calculate score of a survey response and send it back as....
Qualtrics is a great tool for building and distributing surveys related to different topics. But what if we want to perform some technical stuff using the Qualtrics survey data. This blog post is a collection of my technical posts related to Qualtrics. Starting from Integration to sentiment analysis to many other things required to use....
Qualtrics is a great tool for building and distributing surveys related to different operations. In the previous blog post we have seen how to calculate score of a survey response and push it back to a service. Now, lets discuss a new use case. What if there are textual questions in the survey and we....
Qualtrics is a recent acquisition from SAP, a crucial piece in the Intelligent Enterprise. Qualtrics will help Customers to do the Experience management. Experience Management is one of the important aspects in implementing the Intelligent Enterprise which captures the feedback from various stakeholders & Users back to the Business process. However, Experience Management cannot exist....
In this blog I will demonstrate how seamlessly we can integrate Qualtrics XM Platform with SAP Cloud Platform (SCP) application using Node.js and SAP Cloud Application Programming (CAP) Model. Before the blog, I would like to thank my team mates along with whom I realized the same. Thanks mohak.bhatia and aman.khanna. Use Case – Below solution intends to pull....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog to reuse the Knowledge Base View available in C4C in Ticket Thing Inspector (TI) with custom....
One of the most classical experience management (XM) cases in e-commerce that we tackled in our team is cart abandonment. Indeed, the number of abandoned carts is one of the key indicators of a web shop well-being. It provides us with various operational data (O-data) to start with: number of carts, products in those carts,....
In this article, I will walk through all the steps you need to take to be able to create your own QbQuery API endpoint . When to Create an QbQuery API ? In general, consider an API if: Your data set is large, making download via FTP unwieldy or resource-intensive. Your users....
In this blog post you will learn how to use the newly introduced Language Adaptation oData Service for exporting text bundles to be sent to translators. It will show you how to set the filter parameters for this oData Service to retrieve the desired result. And how to import it again once the texts have....
One of the most useful features is to be able to allow inbound and outbound calling with SAP Sales & Service Cloud for your contacts and customers. SAP provides a great way of doing this with multiple vendors – (Avaya, Cisco, Genesys as per SAP Help) and this article can show you how to connect....
One of the most useful features is to be able to allow inbound and outbound calling with SAP Sales & Service Cloud for your contacts and customers. SAP provides a great way of doing this with multiple vendors – (Avaya, Cisco, Genesys as per SAP Help) and this article can show you how to connect....
With the new 2108 release, Business Collaboration is now simplified with the Integration of Microsoft Teams and SAP Sales and Service Cloud(C4C). This integration caters to the following business values: Follow my latest blog post for Share Workspaces and Deal Rooms feature in details. An embedded in-app integration of SAP Sales Cloud with Microsoft Teams to enhance....
Introduction: The goal of this blog is to showcase how to create a tile within an embedded component in SAP Service Cloud which will have the same look and feel like the home page. This blog is a result of a customer requirement where they wanted to display the “Score” in Service Ticket with the layout....
When you want to integrate SAP Sales Cloud or SAP Service Cloud (formerly known as SAP Cloud for Customer “C4C”, in the following referred to as “cloud”) with other systems like SAP S/4HANA or SAP ERP, etc. you have to take care about code list mapping. There are already good blogs that describe code list mapping in....
SAP offers the SAP Account Engagement for a “out of the box” data integration between the two CX products stated above, the SAP Sales Cloud and SAP Emarsys Customer Engagement, in the context of the master data integration between them. For more information refer: SAP Account Engagement. In addition to the standard data integration with SAP....
Since the beginning of 2023 I have been conducting monthly live sessions on the topic Print form adaptation with Adobe LiveCycle Designer for SAP cloud solutions where I show how to implement typical use cases, solve common problems and mention other useful things. You can find registration information for the Live Sessions at the end of this blog.....
Usually the first thing comes to mind when facing an unexpected behaviour while working with SAP Cloud for Customer is to open a case to SAP Support. However, sometimes this situation could be a more straightforward error or a simple behaviour confirmation. Those incidents are going to go through the whole case lifecycle and it....
What is Territory Management, and do you need it? If you ask a Sales Leader, he will agree that Territory management is crucial for success. Territory management in SAP Sales Cloud is a robust set of capabilities which is often neglected as it only delivers results when business strategy and integration are thought through and....
As Microsoft and SAP aim at strengthening their collaboration, this post is an addition to my below collection of blog posts. Microsoft Teams Integration with SAP Sales and Service Cloud (C4C) | SAP Blogs Microsoft Teams Integration with SAP Cloud for Customer – Sharing Workspaces and Deal Rooms | SAP Bl… Here is another example....
The SAP standard package “SAP Cloud for Customer Integration with SAP Marketing” (Integration Flow | SAP Cloud for Customer Integration with SAP Marketing | SAP Business Accelerator …) for the integration between SAP Sales Cloud (C4C) and SAP Marketing Cloud (SMC) provides several iFlows for the replication of account/contact and transactional (lead, activity, etc.) data.....
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions and blogs focus on the Adobe LiveCycle....
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions and blogs focus on the Adobe LiveCycle....
In my live sessions about print form adaptation with the Adobe LiveCycle Designer, data binding is a frequently requested and crucial topic. Especially in scenarios with complex tables and multi-level data structures. That’s why I decided to underline the sessions with some blog posts. Most topics of the live sessions and blogs focus on the Adobe LiveCycle....
This blog post provides an overview of few interesting and key integration features between SAP Sales and Service Cloud and Microsoft Teams. These features help Sales Team for better prioritization and simplified and seamless collaboration. The features are: Sharing of workspaces – Business users can share any working area of SAP C4C via MS Teams. For....
Sometimes you can get an annoying dump like the one below. In such a scenario, the screenshot above is not enough for support engineers to identify the root cause. If you are reporting a dump issue, please also provide the information, including without limitation, listed as follows. Did all users face the same dump? ....
This article is intended to help other consultants like me regarding known issues, scenarios and limitations regarding SAP CPQ system. During the implementation I had some requirements that were not very clear in the SAP HELP GUIDE if it was technically possible to implement, but it was latter clarified by SAP in the incidents or....
Built-In Support is a digital support platform which allows user to find help, create tickets and contact support right in your sales cloud application. The support model seeks to achieve a qualitative upgrade in customer support experience.It enables users to get support in real-time within their current product. By providing efficient,simplified, and guided support channels, users....
As Microsoft and SAP aim at strengthening their collaboration, here is another example of integration of Microsoft Teams with the new Intelligent Sales and Service Cloud V2 launch by SAP. SAP Sales and Service Cloud V2 is the newly launched product for the Sales and Service process executions. This product is built on the Cloud....
Since the beginning of this year I have been conducting monthly live sessions on the topic Print form adaptation with Adobe LiveCycle Designer for SAP cloud solutions where I show how to implement typical use cases, solve common problems and mention other useful tips. (Find details on the Live Sessions at the end of this blog.) So....
In this blog, you will learn how to develop a new custom data source in SAP C4C. This data source can be used further for developing a new report, key figure or a new custom KPI. It means, developing a data source gives us more flexibility to develop more helpful analytical dashboards and reports. 2.....
When you want to integrate SAP Sales Cloud or SAP Service Cloud (formerly known as SAP Cloud for Customer “C4C”, in the following referred to as “cloud”) with other systems like SAP S/4HANA or SAP ERP, etc. you have to take care about code list mapping. There are already good blogs that describe code list mapping in....
In this blog, we will learn, how to generate Access Token Via REST API with Body of type Form using ABSL Code in SAP Cloud Application Studio. We will at first show how we can do the same using Postman and afterwards go to the details of sending this request using ABSL Code. 2. Sending....
What is Territory Management, and do you need it? If you ask a Sales Leader, he will agree that Territory management is crucial for success. Territory management in SAP Sales Cloud is a robust set of capabilities which is often neglected as it only delivers results when business strategy and integration are thought through and....
SAP offers the SAP Account Engagement for a “out of the box” data integration between the two CX products stated above, the SAP Sales Cloud and SAP Emarsys Customer Engagement, in the context of the master data integration between them. For more information refer: SAP Account Engagement. In addition to the standard data integration with SAP....
This blog post belongs to a Tutorial Blog Post series about where its simulating a sales transaction on buying a new refrigerator using a SAP AppGyver custom app, while consuming different SAP and 3rd party services. In the previous blog post we set up Write and Filter talks into the Integration Flow to passed the needed Payload....
Hello! This blog post belongs to a Tutorial Blog Post series about where its simulating a sales transaction on buying a new refrigerator using a SAP AppGyver custom app, while consuming different SAP and 3rd party services. As we saw in the previous blog posts, we have already configured Open Connectors to connect in an easy way....
Solution Order Management represents an end-to-end process that spans from creating a solution order to delivering products of different categories, such as physical goods, one-time services, long-running services, and subscriptions. This includes the integration with invoicing and controlling. Business Use Case Showing the capabilities of integrating C4C with S4 Solution Order Key Capabilities and Business Benefits ....
Hello everyone! This blog post focuses on the SAP Cloud for Customer Rules and Validations. Ruby script is used to write rules, which is made simple by a set of operators and functions. It help make fields visible, read-only, mandatory, change color and to assign default values. We’ll see examples for each of the functions and operations here. To write a rule....
One of the most useful features is to be able to allow inbound and outbound calling with SAP Sales & Service Cloud for your contacts and customers. SAP provides a great way of doing this with multiple vendors – (Avaya, Cisco, Genesys as per SAP Help) and this article can show you how to connect....
Philip MUGGLESTONE from the SAP HANA Academy just released a new series of hands-on tutorial videos introducing SAP Graph. In this blog post you will find the videos embedded with references and some additional information for the Administrator persona. For the introduction article about SAP Graph, see SAP Graph | Hands-on Video Tutorials For how to get started with....
One of the most useful features is to be able to allow inbound and outbound calling with SAP Sales & Service Cloud for your contacts and customers. SAP provides a great way of doing this with multiple vendors – (Avaya, Cisco, Genesys as per SAP Help) and this article can show you how to connect....
The 2202 release (February 2022) for SAP Cloud for Customer is nearly ready to be deployed. We will adding the release webcast related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive. 2202 Release Briefing for SAP Sales Cloud & SAP....
Introduction: The goal of this blog is to showcase how to create a tile within an embedded component in SAP Service Cloud which will have the same look and feel like the home page. This blog is a result of a customer requirement where they wanted to display the “Score” in Service Ticket with the layout....
Introduction SAP Commissions provides different ways to fetch data from its Database. One of them is through the use of REST APIs. The Commissions REST APIs can be used for developing reports, setting up integrations between Commission and other applications or interact with Commissions like submitting pipeline job. In this article, I will summarize few....
2020 has been a year full of change and resilience. The world is going through a global pandemic, and several other social revolutions and events invite us to reflect on our society. In the business world, things aren’t much different – most companies and most employees have had to adjust their working methods and environment....
On behalf of the CX Enablement Content team, I am pleased announce the latest course update for SAP Sales Cloud and SAP Service Cloud training content. The following courses have been updated to the 2011 release. C4H410 -SAP Sales Cloud (Previously C4C12) Target Audience: Functional consultants, Business end users In this course you will learn about....
