Following up on the first blog where we have seen how we can combine CX and EX, understand Customer Segments and their needs, and trigger subsequent actions. The result is recommendations to design and build products as per Customer needs and improve the overall experience. After procuring the equipment, the customer contacts the call center....
Introduction: Delivery issues can be very impactful on repurchase rate and customer retention. Identifying critical delays and reacting when problems happen is not automated. The blog will showcase how we can gather post-installation feedback from the Customer as well as from the Operator in Qualtrics and trigger appropriate action in SAP Sales/Service Cloud. CX and EX....
Slightly over a year ago, I wrote Dear SAP Cloud Platform Integration, where is my CI/CD pipeline?. As there is no native out-of-the-box solution/capability provided by SAP, I decided to experiment with it myself and hopefully learn a thing or two along the way. Today, I’m proud to present the results of many hours of....
SAP Business Technology Platform (SAP BTP) is the THE platform for integrating and extending your SAP landscape. One of the pillars of our multi-cloud strategy is to provide an open platform with the possibility to cross-consume services from different environments. This way customers can combine best-of-breed innovative technology with SAP’s business-centric services tailored for the....
Introduction: In this blog post, I will explain how to use Salesforce Adapter in Cloud Integration for a case replication scenario. Scenario: External system will send details related to the logged ticket in JSON format. This is mimicked using Postman. The message will contain requester’s email, account no of the organisation and other details related....
Introduction In the Cloud era APIs are an essential building block in connecting a company’s cloud-based and on-premise systems. SAP API Management as an important part of the SAP Integration Suite offers a solution to centrally manage, integrate, monitor and standardize APIs. API standardization covers many aspects like applying shared access through one API Gateway,....
Today, large enterprises run tens of thousands of applications simultaneously, creating countless integration points to optimize and manage. However, traditional integration approaches no longer suffice for several reasons. Established methodologies cannot cope with the fast pace of technology innovation and business change. The separation between application, data, business-to-business (B2B), cloud service, mobile app, and Internet....
Introduction: Integration is one of the most vital factor in SAP HR system. The Integration moves the data from Organization Management Tables to PA tables. It is required to keep the data consistent between the OM and PA modules of SAP HR. The Integration is maintained through a Switch which is accessed through the table....
We are excited to announce an upcoming SAP Business Technology Platform Webinar series with our friends at Deloitte. Starting on May 6th and running through July we will hold three sessions relating to SAP Business Technology Platform covering Integration (May), Extension (June) and Innovation (July) topic areas. In each session, subject matter experts from SAP and....
