In SAP Cloud for Customer (C4C), you can use Service Levels to ensure that your organisation delivers adequate service, on time, to all your customers. You can define service levels for your organisation in accordance with business priorities, to deliver a competitive cost model, and to measure performance and quality of your customer service. ....
I’m Arthur Hanauer from the Product Support at SAP, I am writing this blog to serve as central information for Status related topics in SAP Cloud for Customer Service Requests (Service Tickets). It all starts when the Service scenario is maintained and scoped in the SAP Cloud for Customer system used, as it....
In this blog we will try to cover aspects on how to execute the new features that are there for release version 2105 for survey, such as attach a survey response summary to a follow up task that is created, so that the sales representative / field executive can attain more insights out of it....
This time of year, there’s so much to do! If one of the items on your holiday checklist is to expand your SAP CX product knowledge, here’s an easy way to do it without taking time away from all your other year-end tasks. Most of our SAP CX products have free short, easily digestible videos....
Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have DigiCert Certificates. You have an inbound communication integration to your C4C product. Impact....
As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL Certificate feature. Scope You will be affected if either of the below scenarios is applicable to you: Your browser does not have DigiCert Certificates. You have an....
With the new 2108 release, Business Collaboration is now simplified with the Integration of Microsoft Teams and SAP Sales and Service Cloud(C4C). This integration caters to the following business values: Follow my latest blog post for Share Workspaces and Deal Rooms feature in details. An embedded in-app integration of SAP Sales Cloud with Microsoft Teams to enhance....
As an administrator, you can broadcast reports and dashboards by e-mail. It enables business users to analyze report data without necessarily having to log on to the system and navigate to the report. This blog will help you to understand how to create a broadcast and some broadcast options. Create a Broadcast Let’s imagine a....
When you want to integrate SAP Sales Cloud or SAP Service Cloud (formerly known as SAP Cloud for Customer “C4C”, in the following referred to as “cloud”) with other systems like SAP S/4HANA or SAP ERP, etc. you have to take care about code list mapping. There are already good blogs that describe code list mapping in....
Usually the first thing comes to mind when facing an unexpected behaviour while working with SAP Cloud for Customer is to open a case to SAP Support. However, sometimes this situation could be a more straightforward error or a simple behaviour confirmation. Those incidents are going to go through the whole case lifecycle and it....
Embedded SAP Analytics Cloud in C4C Since 2105 Release SAP Cloud for Customer does not only have native Business Analytics to provide insights into your data but also offers embedded Analytics (based on SAP Analytics Cloud – SAC) functionality. This is part of the overall SAP Strategy to have a single analytics and reporting engine....
This blog post provides an overview of few interesting and key integration features between SAP Sales and Service Cloud and Microsoft Teams. These features help Sales Team for better prioritization and simplified and seamless collaboration. The features are: Sharing of workspaces – Business users can share any working area of SAP C4C via MS Teams. For....
Sometimes you can get an annoying dump like the one below. In such a scenario, the screenshot above is not enough for support engineers to identify the root cause. If you are reporting a dump issue, please also provide the information, including without limitation, listed as follows. Did all users face the same dump? ....
I’m Arthur Hanauer from the SAP Product Support team. I’m writing this blog to provide a general overview on how a custom MIME header would be set up for email servers, as this is something that may be needed when you are using different email approach’s, specially when working with the SAP Cloud for Customer....
When you want to integrate SAP Sales Cloud or SAP Service Cloud (formerly known as SAP Cloud for Customer “C4C”, in the following referred to as “cloud”) with other systems like SAP S/4HANA or SAP ERP, etc. you have to take care about code list mapping. There are already good blogs that describe code list mapping in....
The design of sales and service processes is always a key challenge. To make the business process more robust and efficient, we all need to automate certain tasks. Here, I will be highlighting a key feature of SAP C4C for sending out automated e-mails using workflow with dynamically selected attachments and adding them in e-mail....
Embedded SAP Analytics Cloud in C4C Since 2105 Release SAP Cloud for Customer does not only have native Business Analytics to provide insights into your data but also offers embedded Analytics (based on SAP Analytics Cloud – SAC) functionality. This is part of the overall SAP Strategy to have a single analytics and reporting engine....
This blog post belongs to a Tutorial Blog Post series about where its simulating a sales transaction on buying a new refrigerator using a SAP AppGyver custom app, while consuming different SAP and 3rd party services. In the previous blog post we set up Write and Filter talks into the Integration Flow to passed the needed Payload....
Hello! This blog post belongs to a Tutorial Blog Post series about where its simulating a sales transaction on buying a new refrigerator using a SAP AppGyver custom app, while consuming different SAP and 3rd party services. As we saw in the previous blog posts, we have already configured Open Connectors to connect in an easy way....
Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have DigiCert Certificates. You have an inbound communication integration to your C4C product. Impact The SSL....
Background As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL Certificate feature. Scope You will be affected if either of the below scenarios is applicable to you: Your browser does not have DigiCert Certificates. You have an....
On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you to the latest trainings and knowledge enablement offerings on SAP Service Cloud. What’s Available The SAP Sales Cloud team has been hard at work putting together training options to meet your needs, whether they be self-paced or....
Hi All. We have multi step approval process set up in c4c. However Approvers are not recieving the “standard” email when they need to approve the transaction. (We dont want to create Workflow rules for this) What am i missing here?
On behalf of the CX Enablement Content team, I am pleased announce the latest course update for SAP Sales Cloud and SAP Service Cloud training content. The following courses have been updated to the 2011 release. C4H410 -SAP Sales Cloud (Previously C4C12) Target Audience: Functional consultants, Business end users In this course you will learn about....
