Navigating to MDG CRs can be cumbersome at times. If users are on the Go and the CRs are awaiting their action, a direct CR link would help users. Although we can setup extended notifications will a link in the emails to navigate to NWBC Home Page(hard coded link) via variables.

Business Need:

• Better User Experience.
• Direct link of CR in Emails helps tracking efficient.

Use Cases:

• Accessing CRs remotely on mobile device via emails.
• Approval/Rejection of CRs on mobile/desktop.

Implementation:

This solution would be a 2 part development:

1. Generate Direct CR URL via below Code:

  DATA:

    lv_url      TYPE string,

    lf_guid          TYPE sysuuid_c26,

    lt_para          TYPE tihttpnvp,

    lv_application_name TYPE string VALUE ‘USMD_CREQUEST_PROCESS’.

  APPEND INITIAL LINE TO lt_para

    ASSIGNING FIELD-SYMBOL(<fs_para>).

  <fs_para>-name = ‘CREQUEST’.

  <fs_para>-value = <Pass CR Number>.

  APPEND INITIAL LINE TO lt_para

    ASSIGNING <fs_para>.

  <fs_para>-name = ‘CREQUEST_WORKITEM’.

  <fs_para>-value = <Pass Current active Workitem ID>.

  APPEND INITIAL LINE TO lt_para

    ASSIGNING <fs_para>.

  <fs_para>-name = ‘SAP-CLIENT’.

  <fs_para>-value = sy-mandt.

* Generate URL for NWBC link of Direct CR

  cl_wd_utilities=>construct_wd_url(

    EXPORTING

      application_name = lv_application_name

      in_parameters    = lt_para

    IMPORTING

      out_absolute_url = lv_url ).

2. Enhance User Decision to add Exit for email generation:
   1. Create custom class implementing interface IF_SWF_IFS_WORKITEM_EXIT.
   2. Implement method EVENT_RAISED
      1. If IM_EVENT_NAME = IF_SWF_IFS_WORKITEM_EXIT~C_EVTTYP_AFTER_CREATE.
         1. LWA_HEADER = IM_WORKITEM_CONTEXT->GET_HEADER( ).
         2. Select CR number from USMD2400 passing LWA_HEADER-WI_CHCKWI
         3. Use above code to generate URL.
         4. Create email content & recipients.
         5. Trigger email via CL_BCS.

This solution will increase user’s experience and turnaround time on all change request actions. We have seen a visible difference in user satisfaction.