Following up on the first blog where we have seen how we can combine CX and EX, understand Customer Segments and their needs, and trigger subsequent actions. The result is recommendations to design and build products as per Customer needs and improve the overall experience. After procuring the equipment, the customer contacts the call center....
Introduction: Delivery issues can be very impactful on repurchase rate and customer retention. Identifying critical delays and reacting when problems happen is not automated. The blog will showcase how we can gather post-installation feedback from the Customer as well as from the Operator in Qualtrics and trigger appropriate action in SAP Sales/Service Cloud. CX and EX....
In this blog post you will learn how we are constantly improving the Enterprise Support Reporting Cockpit with the help of your feedback! This empowers our customers to make business decisions that directly affects them. Due to this feedback we have made already many changes and / or we are working on the changes requested by YOU:....
