My series of Cloud Application Studio Blogs How to detect EditMode in an Embedded Component Step by step to enable your custom BO with attachment upload functionality Step by step to create an Adobe Print form in Cloud application Studio How to render PDF which displays picture from the image attachment....
This blog is about creating custom code list restriction. SAP ships standard code list for certain role codes such as parties e.g. customer, ship to, bill to, owner, payer, etc. Now there are certain scenarios, wherein a special type of restriction is required. For such cases SAP ships code list restrictions for such role code....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how Cloud For Customer can be extended with SAP Cloud Platform based Apps. Prerequisites are....
This blog is about creating custom code list restriction. SAP ships standard code list for certain role codes such as parties e.g. customer, ship to, bill to, owner, payer, etc. Now there are certain scenarios, wherein a special type of restriction is required. For such cases SAP ships code list restrictions for such role code....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how Cloud For Customer can be extended with SAP Cloud Platform based Apps. Prerequisites are....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how C4C Utilities specific UIs can be extended to capture additional information as....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The Objective of this blog is to explain how C4C Utilities specific UIs can be extended to capture additional information as....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online UIs. Specifically in this blog,we....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online OVS. Specifically in this blog,we....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online UIs. Specifically in this blog,we....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to act as a quick start guide for extending Cloud For Customer Utilities Online UIs.....
The scope of this blog is to enable addition of Custom fields in Utilities Categories of Live activity and Enterprise Search. Contents: Extensibility through KUT Extensibility through PDI Known Limitations Extensibility though KUT Log in as KUT user, go to desired WorkCenter OWL and add a KUT field for the Advanced....
Are you bored to see the same old fashioned display of approval process in C4C UI ? And if you are keen to have a new look and feel for better UI experience, Like, How about the idea of displaying image of the approver, along with the Title, Name and the Status. Seems interesting!! Curious....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog to reuse the Knowledge Base View available in C4C in Ticket Thing Inspector (TI) with custom....
Now you would like to test your changes, but no data is shown on preview. Connecting the XML data of a document will help you in this task. Data is populated in forms with the information from the XML file of the respective BO. Let’s use a Customer Invoice for example. In e.g.....
End to end to performance consists of the time spent in the client (browser/device), the server and the network. Quite a few factors influences performance in terms of client settings, network setup and how you customizations are implemented. The following articles and how-tos will help you run C4C with optimal performance. Performance Analysis Blogs....
Front Office Processes (FOP) in SAP ISU enable the user to launch a business process or a set of business processes in a simplified way. FOP is also enabled in C4C Utilities. For information on how to configure Front office process in C4C Utilities, refer to the documentation guide. The objective of this blog is to enable....
This blog describes the steps necessary to configure user-propagation (a.k.a. Single-Sign-On or SSO) between an extension app running on SAP Cloud Platform (SCP) and SAP Hybris Cloud for Customer (C4C) based on the User ID of the user logged in to SCP. SAP Hybris Cloud for Customer supports OAuth 2.0 SAML Bearer Assertion Flow. For more....
1) What are the Types of Layout? Master – Which will be applied for all the users Page layout – will be applied for users of a business role for which the layout is assigned 2) Who can configure the page layouts? Only key user can configure. 3) Unable to find a field while trying to add in....
Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic. The objective of this blog is to share the details required to extend C4C Utilities Online UIs. Please refer the following....
Writing this blog has been in my bucket list for a long time now… Thanks to a recent inquiry, finally, I had the opportunity to put my ideas into words. While some of the best practices shared below are specific to C4C OData API, majority also apply to other OData APIs. Thus, I hope they....
Integration between Sinch Contact Pro and SAP Service Cloud empowers the Agent experience. Business Use Case and Key Capabilities Routing in Sinch Contact Pro considers all conversations in the queue and the defined service levels for each conversation, so no critical time limits elapse even for tickets which can have longer acceptable response times. Assign....
Export Business Object Change Logs/ History into Microsoft Excel There are many business scenarios for which you need to be able to see the change history or change logs of a document. Audit purposes is certainly one of the most important. But also for analytical purposes or process/data minings this information is important. How to....
In this blog, we will understand how to organize Work Centers and Work Center Views in C4C. This means, a user can rearrange the order in which they see the Work center (or WC View) names in the WC list. An important point to note is that these changes can only be done by an....
Sometimes you can get an annoying dump like the one below. In such a scenario, the screenshot above is not enough for support engineers to identify the root cause. If you are reporting a dump issue, please also provide the information, including without limitation, listed as follows. Did all users face the same dump? ....
O SAP Service Cloud foi projetado para que as empresas possam gerenciar suas equipes de atendimento ao cliente, monitorar atividades de garantia e rastrear solicitações de serviço. Aumentando a eficiência, produtividade e a velocidade de seus agentes no atendimento, com uma experiência de serviço em todos os canais de atendimento. É possível realizar integração com e-mail, redes....
Export Business Object Change Logs/ History into Microsoft Excel There are many business scenarios for which you need to be able to see the change history or change logs of a document. Audit purposes is certainly one of the most important. But also for analytical purposes or process/data minings this information is important. How to....
How to Integrate Customer Birth Date Field from SAP ERP to Cloud for Customer With Cloud Integration
I faced this issue when I was asked to get all individual customers’ birth dates from the SAP ERP database to C4C. At a glance, it seemed like it was an easy task and only additional mapping would be needed for fulfilling customer requirements. But It was not as easy as it looked. I have....
“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.” — Steve Jobs ‘Telporter’ is a smart watch company which serves customers across various parts of the world. Recently they kicked off the process of improving their customer experience. In this effort they....
The design of sales and service processes is always a key challenge. To make the business process more robust and efficient, we all need to automate certain tasks. Here, I will be highlighting a key feature of SAP C4C for sending out automated e-mails using workflow with dynamically selected attachments and adding them in e-mail....
Integration between Sinch Contact Pro and SAP Service Cloud empowers the Agent experience. Business Use Case and Key Capabilities Routing in Sinch Contact Pro considers all conversations in the queue and the defined service levels for each conversation, so no critical time limits elapse even for tickets which can have longer acceptable response times. Assign....
Hi community, Hope everyone is doing well. This is my first blog post, so please bear with me 🙂 Sometime ago, I’ve faced a requirement where a customer wanted to copy information from a custom BO embedded in a Ticket TI screen, using the standard “Copy” functionality. Therefore, in this blog post I’ll show to you....
Customers want to be able to use your products and services whenever they choose. Appgyver’s self-service portal is designed such way that they are entirely mobile responsive and customized to match your current brand, ensuring a consistent and familiar experience. Business Use Case Teleporter is a pump share firm that services consumers from all over....
Are you getting a dump during node instance creation via SDK? This can be observed when you are trying to perform a Save action in the UI. However, instead of saving the record, the system throws a runtime exception (500 Internal server errors) without any valid error messages in the UI. If your answer to....
Hello Everyone, Hope you are doing well and safe too ? Hyperlink helps us to navigate from one screen to another screen hasslefree.Saving a bookmark for google URL saves your time & efforts to re-enter the URL every time.Now just imagine having a dynamic URL that takes you to a execute defined URL with defined....
