When you create your own analytical objects such as reports or data sources, you may encounter content issues i.e. the content of your report / data source is not the expected result. This blog outlines what checks can be done to find the cause for this, and also what information to provide to the support team....
This blog post is the third part on how to integrate SAP Cloud for Customer with your Central Analytics solution and focuses on Monitoring the data replication. The complete blog consists of the following parts: Technical Connectivity Data Integration / Data Load Monitoring (this blog) Monitoring Monitoring can be done on both....
At the time of execution of the reports from Business Analytics Work Center, you may notice few of the errors/warnings. Here in this blog i want to highlight some of the common scenarios which are noticed in any of the standard/custom reports available in the “Design Reports” work center view. Scenario 1 Report cannot be....
This blog will approach every Boolean Operator for creating new key figures within your system. If you want to check another available operators, please check the blog posts below: Mathematical Operators: https://blogs.sap.com/2019/04/17/creating-key-figures-mathematical-operators/ Data Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-data-operators/ Trigonometric Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-trigonometric-operators/ What is a Boolean Operator? Boolean Operators are used to combine the logical expressions to produce a....
In this Blog Series, I will elaborate on how you can achieve some of your Sales and Service Cloud KPIs using the SAP Sales and Service Cloud solutions KPIs are an efficient way to track the performance within your Organization and a very effective tool to showcase important and relevant information in a simple tile.....
This blog will approach every Boolean Operator for creating new key figures within your system. If you want to check another available operators, please check the blog posts below: Mathematical Operators: https://blogs.sap.com/2019/04/17/creating-key-figures-mathematical-operators/ Data Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-data-operators/ Trigonometric Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-trigonometric-operators/ What is a Boolean Operator? Boolean Operators are used to combine the logical expressions to produce a....
In this Blog Series, I will elaborate on how you can achieve some of your Sales and Service Cloud KPIs using the SAP Sales and Service Cloud solutions KPIs are an efficient way to track the performance within your Organization and a very effective tool to showcase important and relevant information in a simple tile.....
I am back to talk a bit about the existent functionalities within your SAP Excel Add-In. For doing so, I have numbered the functionalities in the screen as below: Now I am going to show you how to use each of them. 1- Open Opens existent Excel workbooks saved in Business Analytics work center 2-....
I am writing this blog post to show you how to create Dashboards in the Responsive User Interface, also known as Fiori. But… What is a Dashboard? A dashboard allows you to have a friendly visualization of your business data. It can also store multiple data sources/reports into one. A consistent and organized dashboard is....
As an administrator, you can select reports and embed them in the User Interface (e.g. add reports to the Ticket Thing Inspector). You can also map the data between the work center view fields and the embedded report fields so that the system filters the report data based on the supplied mapping. This blog will help you to understand how....
This blog post is the second part on how to integrate SAP Cloud for Customer with your Central Analytics solution and focuses on the Data Integration / Data Load part. The complete blog consists of the following parts: Technical Connectivity Data Integration / Data Load (this blog) Monitoring Data Integration / Data Load....
This is a step by step guide to integrate SAP Cloud for Customer (C4C) with SAP Analytic Cloud (SAC). I am going to explain step by step how to setup SSO between SAC and C4C using IDP, how to import and configure SAP CRM LOB content along with connection and finally I will provide instructions....
The purpose of this blog is to provide step by step instructions on setting up SSO between C4C and SAC. The high-level steps are as below. Step 1: Get your Custom SAML Identity Provider (IDP) provisioned Step 2: Enable your Custom SAML IdP for your SAP Analytics Cloud (SAC) Tenant In IDPTENANT App:....
Using Machine learning for Service Ticket categorization Machine learning for Service Ticket categorization is a powerful tool to help automate ticket categorizations. It is based on the prediction capabilities of Leonardo which learns from your data and uses that to predict the ticket category and priority with a certain degree of confidence. You could have....
Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have DigiCert Certificates. You have an inbound communication integration to your C4C product. Impact....
As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL Certificate feature. Scope You will be affected if either of the below scenarios is applicable to you: Your browser does not have DigiCert Certificates. You have an....
Transport Management is a mechanism for moving different content types between tenants of SAP Cloud for Customer. Its only available in Customer Tenants but not Partner Tenants. You can make use of this Transport Management mechanism for transfer of analytics content as well across tenants instead of recreating the objects again. To start with first we....
As an administrator, you can broadcast reports and dashboards by e-mail. It enables business users to analyze report data without necessarily having to log on to the system and navigate to the report. This blog will help you to understand how to create a broadcast and some broadcast options. Create a Broadcast Let’s imagine a....
A couple of customers have been asking me how to add a target line in their charts during the last weeks. And the answer is: we do not provide a standard target lines in any kind of chart. However, there is a trick (or maybe… a workaround :D) that might help you to achieve your....
Embedded SAP Analytics Cloud in C4C Since 2105 Release SAP Cloud for Customer does not only have native Business Analytics to provide insights into your data but also offers embedded Analytics (based on SAP Analytics Cloud – SAC) functionality. This is part of the overall SAP Strategy to have a single analytics and reporting engine....
This blog post is going to show you a bit more about calculated key figures. I have written about data operators that can be used while creating those key figures and they can be found on the blog posts below: Mathematical Operators: https://blogs.sap.com/2019/04/17/creating-key-figures-mathematical-operators/ Data Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-data-operators/ Trigonometric Operators: https://blogs.sap.com/2019/04/24/creating-key-figures-trigonometric-operators/ Boolean Operatos: https://blogs.sap.com/2019/04/12/creating-key-figures-boolean-operators/ For restricted key figures,....
This is a step by step guide on how to integrate SAP Cloud for Customer (C4C) with your central analytics solution (SAP BW/BI). SAP Cloud for Customer allows to expose analytical data to central analytics solution like SAP BW / SAP BI via ODP or analytical OData. While the OData API allows to directly access....
In this blog, you will learn how to develop a new custom data source in SAP C4C. This data source can be used further for developing a new report, key figure or a new custom KPI. It means, developing a data source gives us more flexibility to develop more helpful analytical dashboards and reports. 2.....
“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.” — Steve Jobs ‘Telporter’ is a smart watch company which serves customers across various parts of the world. Recently they kicked off the process of improving their customer experience. In this effort they....
Embedded SAP Analytics Cloud in C4C Since 2105 Release SAP Cloud for Customer does not only have native Business Analytics to provide insights into your data but also offers embedded Analytics (based on SAP Analytics Cloud – SAC) functionality. This is part of the overall SAP Strategy to have a single analytics and reporting engine....
Transport Management is a mechanism for moving different content types between tenants of SAP Cloud for Customer. Its only available in Customer Tenants but not Partner Tenants. You can make use of this Transport Management mechanism for transfer of analytics content as well across tenants instead of recreating the objects again. To start with first we....
In this blog post, we will look at the history of Intelligent Sales Add-On, followed by the features available. Then we’ll look at the prerequisites for enabling Intelligent Sales Execution in our C4C tenants. ISE_History Let’s look at how Intelligent Sales Add-On has evolved over time. Connor Murphy and Ray Smith founded Data Hug Limited....
Como administrador, você pode alterar aplicativos para sua própria terminologia e realizar a tradução para outros idiomas por centros de trabalho de aplicativos. Por exemplo, utilizando centro de trabalho “Clientes”, você pode alterar o campo de nome “External ID” para “ID do Cliente”. Existe duas alternativas para realizar a tradução / adaptação de idiomas. Nas....
Background The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022. Scope You will be affected if either of the below scenarios are applicable to you: Your browser does not have DigiCert Certificates. You have an inbound communication integration to your C4C product. Impact The SSL....
Background As part of infrastructure migration, and standard practice for SSL certificates it is recommended to use SAN extension for which your existing *.crm.ondemand.com domain certificate is incorporated with Multi Domain SSL Certificate feature. Scope You will be affected if either of the below scenarios is applicable to you: Your browser does not have DigiCert Certificates. You have an....
As an administrator, you can select reports and embed them in the User Interface (e.g. add reports to the Ticket Thing Inspector). You can also map the data between the work center view fields and the embedded report fields so that the system filters the report data based on the supplied mapping. This blog will help you to understand how....
Hello Everyone, Hope you are doing well and safe too ? Hyperlink helps us to navigate from one screen to another screen hasslefree.Saving a bookmark for google URL saves your time & efforts to re-enter the URL every time.Now just imagine having a dynamic URL that takes you to a execute defined URL with defined....