Customers want to be able to use your products and services whenever they choose. Appgyver’s self-service portal is designed such way that they are entirely mobile responsive and customized to match your current brand, ensuring a consistent and familiar experience.
Business Use Case
Teleporter is a pump share firm that services consumers from all over the world. They just experienced a problem with one of the pumps.
The Teleporter self-service app will work in tandem with C4C. During this procedure, a Teleporter customer can create an issue using a self-service app (Appgyver), and we can see how the agent can handle the issue.
Key Capabilities and Business Benefits self-service app (Appgyver)
- Easily integrate with SAP Service Cloud
- Easily integrate with Chatbot(SAP CAI)
- Easily integrate with KB
Prerequisites:
- SAP Cloud for Customer
- Appgyver Account
- Chatbot(SAP CAI)
- Knowledge Base API
Appgyver
Please create a Self service app where we can provide the below menu options(Appgyver blog will be explained in my next blog)
- Scan QR Code
- Support
- Recent Tickets
- Knowledge Base
- Scan QR Code:Issue with registered Product => Scan the QR Code on Machine => Get the Registered Product => Can create Ticket from Appgyver app
We can see ticket is created in C4C with attachment which we captured in self-service appgyver app
2.Support:We can communicate with C4C via Appgyver using CAI, which allows us to chat/create tickets and view customer information in NAD.
3.Recent Tickets We analyze tickets that have been submitted recently.
iv: Knowledge base:A knowledge base (KB) is a repository of organized information that users can access through browse and search functions.
Conclusion : Here we had integrated SAP C4C with Appgyver (Self service App)
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