Observability on SAP Commerce Cloud is mainly based on 2 tools :
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- Dynatrace as an APM
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- SAP Cloud Logging to check for logs
This article is a quick guide on how to find resources for these on help.sap.com
Dynatrace
Dynatrace is the APM used on SAP Commerce Cloud.
| Description | Link |
| Here is a quick introduction with a video on Dynatrace | Dynatrace Service Overview |
| How to gain access to Dynatrace. | Accessing Dynatrace |
| How to check status of the platform. | Viewing System Status |
| How to resolve a performance issue. | Identifying and Resolving Issues |
| How to receive monitoring alerts. | Receiving Monitoring Alerts |
| Optional service : Digital Experience Monitoring. | Optional Services and Solutions |
Once first level acquired, go to the root page Dynatrace Feature Guide for SAP Commerce for further topics.
SAP Cloud Logging
SAP Cloud Logging uses OpenSearch to access logs of the system.
| Description | Link |
| How to access to logs. | Accessing Environment Logs |
| How to access Apache Tomcat logs | Accessing Apache Tomcat Logs |
| How to create filters and labels | OpenSearch Filters and Labels |
| How to create alerts | Creating Alerts, Monitors, and Triggers |
| How to access logs through Blob Storage | Commerce Logs Blob Storage |
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