We have put together what our ‘crème da la crème’ go-to tiles are on the SAP ONE Support Launchpad, and we wanted to share them with you. We feel that these features will help you get the most from support! Want to get started? Let’s go!  

  1. Expert Chat

We at SAP love our Expert Chat as it offers real-time communication with a Product Expert (Technical) and or CIC Expert Chat (Non-technical) with a support engineer who can help you with your technical issues or S-User queries, software downloads, and other non-technical queries and help guide customers with their questions. Check out this Knowledge Base Article on how to use Expert Chat  and learn more on how to Get Speedy Support with SAP Expert Chat


  1. Create an Incident 

When an issue occurs in your SAP system, customers with an S-User ID can create an incident. The Incident Management process deals with resolving incidents raised by S-Users. If you need to learn more on how to create an incident, you can use this. Knowledge Base Article. You can check out what you need to know about S-User IDs here Learn All About S-User IDs! | SAP Blogs. You can also tag an incident as your favourite, here’s How to display a list of my favourite incidents    

  1. Schedule an Expert  

You can book time with a member of the Product Support team on the SAP ONE Support Launchpad. This is a 30-minute session where you and the Product Support member can discuss your questions. Here is how to Schedule an Expert   

Did you know you can add anyKnowledge Base Article to your favourites by clicking on the star icon at the top right-hand corner?  



4. Knowledge Base Articles and SAP Notes  

The Expert Search in the My SAP Notes & Knowledge Based Articles application lets you retrieve SAP Notes and SAP Knowledge Base Articles based on advanced selection criteria and save these queries for future use. This is helpful if you carry out regular analysis of relevant information,   

Learn more on what the difference between an SAP Note and a Knowledge Based Article here 

5. Product Search 

Support by product pages makes it easy for you to find support-related information about product versions briefly, eliminating the need to search numerous SAP websites to find content for your products 

On our product pages, you can find product and version-specific information such as SAP Knowledge Base Articles, SAP Community questions and blogs, Guided Answers, and product documentation, as well as additional featured content straight from product experts at SAP all in one place 

On the SAP ONE Support Launchpad, customers with an S-User ID can add a new My Products tile from the tile catalogue to their homepage and save the products they are interested in, further personalizing their Launchpad and support experience with the products they are using. 



Please see other related articles that you may find helpful.  

 Thanks for reading! 

We hope you found this useful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have! 

Read more Customer Interaction Center blog posts Here!  


Randa Khaled

Randa Khaled

Author Since: November 19, 2020

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