Solution Order Management represents an end-to-end process that spans from creating a solution order to delivering products of different categories, such as physical goods, one-time services, long-running services, and subscriptions. This includes the integration with invoicing and controlling.
Business Use Case
Showing the capabilities of integrating C4C with S4 Solution Order
Key Capabilities and Business Benefits
- Easily integrate with SAP Sales Cloud with S4 via API
Prerequisites:
- SAP Cloud for Customer
- S4
- Node js(Optional based on your requirement )
Solution Order
Step 1:In order to create S4 Solution Order, please generate the c4c payload as described in the below
Step 2: As described in step 1, create the S4 Solution Order button in C4C and consume the S4 Solution Order API.
Step 3: Please Bifurcate the C4C items into two groups according to the Solution order payload indicated in step 1
Step 4: Please click on the button “Create S4 Solution Order,” which creates S4 Solution Order (i.e. S4 Sales order,S4 Service Order ) and populate the same values in C4C header field as hyperlink
Step 5: S4 Solution Order will open when we click the S4 Solution Order hyperlink in C4C.
Conclusion : Showing the Integration between C4C Sales Quote -S4 Solution Order via API which creates (sales and service orders).Similar you can creates other transaction as mentioned below
You can add the following types of items for different products to a solution order:
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Sales items for sales of physical goods. For more information, see Sales Items in Solution Orders.
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Service items, expense items, service part items for one-time services agreed with your customer. For more information, see Service Items, Expense Items, and Service Part Items in Solution Orders.
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Service contract items for services defined in long-term service agreements. For more information, see Service Contract Items in Solution Orders.
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Subscription billing items for subscription business. For more information, see Subscription Billing Items in Solution Orders.
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Project items for services to be delivered as customer projects. For more information, see Project Items in Solution Orders.
