Cloud For Customer Utilities Extensibility - All you need to Know

Any coding or configuration examples provided in this document are only examples and are NOT intended for use in a productive system. The example is only done to better explain and visualize the topic.

The objective of this blog is to act as a quick start guide for extending Cloud For Customer Utilities Online UIs.

Following blogs will enable you to achieve basic end to end extensibility scenario–

- Utilities Simplified Extensibility

- Utilities Online Action Extensibility

Scope of this blog is to give extensibility details for following Utilities Scenarios / UIs -:-

- Utilities Specific Facets in Customer / Account / Premise / Contract Account TI
  - - Service Orders
  - - Service Notification
  - - Exceptions (BPEM)
  - - Utilities 360
  - - Customer Contacts
  - - Alerts
  - - Premise Overview & Connection Details
  - - Meter Reading
  - - Payment Data

- Utilities Financials
  - - Invoices
  - - Payments
  - - Open Items
  - - Installment Plan
  - - Payment Plan
  - - Promise To Pay

- Utilities Collections
  - - Customer Overview
  - - Returns
  - - Credit Worthiness
  - - Security Deposit
  - - Write Off
  - - Dunning History
  - - Correspondence History
  - - Account History

- Advance Search and result list enhancement
  - - Premise OVS and Premise List in Live Activity
  - - Contract Account OVS and Contract Account List in Live Activity
  - - Point of Delivery OVS