The Customer Interaction Center (CIC) is available 24*7*, 365 to provide customer support in our interactions via phone, chat, e-mail and Twitter 

The Customer Interaction Center understands the importance of the human element of support so, we’ve created a series of Support Videos to guide you on our most frequently asked questions.

Our global team are keen to share their expertise.  Meet our team members from Brazil, China, India, Ireland, Philippines and Russia!  We will guide you through our processes, step-by-step with screenshots and tutorials, making it easy for you to follow:

Check out our videos now! They are available on YouTube where you can add them to your own Playlist. Or you can access our videos here. Watch out for new videos! Coming soon.

We hope you will find them useful for any issue you may have.

Maybe you will recognise some our video stars from your interactions with CIC?

Let us know what you think next time you connect with us 

Here are just a few of our most popular #ASKCIC videos:

Requesting a License key for the first time can be a little bit tricky so we invite you to watch the full video on How to Request a License Key here

Create and Activate a Technical Communication User by watching  here

Surf the CIC Support Webcast offerings here 

Replays of previous Webcasts are available to watch here

Thanks for taking the time to read this blog post and I hope you enjoy watching our videos.

Contact CIC if you have any further questions, our team is always happy to help!